SCANPORT DENIED MY $50.00 REBATE SAYING THAT A P.O. BOX WAS NOT AN ACCEPTABLE ADDRESS YET MY OTHER REBATES WHERE RECEIVED THERE.
David
vancouver, washington
1 Updates & Rebuttals
Ashley
City of Industry, California,
Rebate Issues
#2UPDATE Employee
Wed, April 10, 2002
In response to rebate issues with Scanport Inc.:
There are many factors involved in the processing of the rebates. First, the customer fills out the rebate form. This form gets sent to the rebate processing company. When the processing company inputs the data into their database, and requests payment from us, sometimes there are errors and discrepancies. It has been found that serial numbers do not match, either by having not enough or too many letters and numbers. When we cross reference the products, and if they do not match in our database, we will refuse the rebate. It is therefore imperative that all information be filled out correctly.
In the fine print of the rebate form it states the following:
Requests from PO Boxes are not accepted, and requests with invalid or undeliverable mailing addresses will be rejected. We are aware that some people do not have a mailing address other than a P.O. Box, however they need to contact us directly and make special arrangements for the rebate to be processed.
Here is our contact information for rebate issues:
1 Updates & Rebuttals
Ashley
City of Industry,California,
Rebate Issues
#2UPDATE Employee
Wed, April 10, 2002
In response to rebate issues with Scanport Inc.:
There are many factors involved in the processing of the rebates. First, the customer fills out the rebate form. This form gets sent to the rebate processing company. When the processing company inputs the data into their database, and requests payment from us, sometimes there are errors and discrepancies. It has been found that serial numbers do not match, either by having not enough or too many letters and numbers. When we cross reference the products, and if they do not match in our database, we will refuse the rebate. It is therefore imperative that all information be filled out correctly.
In the fine print of the rebate form it states the following:
Requests from PO Boxes are not accepted, and requests with invalid or undeliverable mailing addresses will be rejected. We are aware that some people do not have a mailing address other than a P.O. Box, however they need to contact us directly and make special arrangements for the rebate to be processed.
Here is our contact information for rebate issues:
Telephone: 626-839-8488
Hours: M-F 9-5 PST
email: annetted@scanport.com