Scbn- Brad Williams failing/will not refund my money/did not sign any contract/and will not return my calls Austin Texas
i had called about a discount drug program to furnish my meds and i had sent them 80.00 to join the advocates of scbn.i did not sign any contract nor seen a contract, they just told me they will send out a packet for me to fill out and send back to them. i felt something wrong and i called them back and told them i wanted a refund of all money sent. they told me to just send back my packet /i did so. now they tell me they will not refund my money. they told me that i will not ever se a refund becouse thats there policy/to take peaples money i guess.i can not get them on the phone any more they refuse to take any more of my calls.
Daniel
Punta Gorda, Florida
U.S.A.
1 Updates & Rebuttals
Brad @ SelectCare Benefits Network
Austin,Texas,
U.S.A.
Dear Daniel,
#2UPDATE Employee
Sun, January 10, 2010
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations.
You signed up for our advocacy services and we mailed you the new member kit along with your discount card. It is unfortunate that you chose to cancel in your first 30 days. Select Care allows any member to cancel during this time if they return the kit, but no refund is available as advocacy services have already begun in good faith. We are still committed to helping you procur your medications and if you want to take advantage of what you signed up for originally then we are pleased to help.
We are certainly happy to offer you a free month of membership so that you can get the medications. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get things started.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
Brad_Williams@SCBN.org
www.SCBN.org