Scentmatchers even with new return policy its still hard to get your money back! reed city, Michigan
I placed an order with this company to get a match of hollister's august perfume, I'm not here to complain about the actual product because even though i wasn't satisfied with it i won't hold it against them. But, the thing that is making me very frustrated is the fact that it's been over a month and I have yet to get my refund. UPS says that the packages got there on january 6th and when nothing happened i emailed asking what was going on and was then told that the refund was put into the system and i should have it within 7 to 10 business days. Its been over 2 weeks and the company has stopped communicating with me. Can anyone help me out?
3 Updates & Rebuttals
Edward
United States of AmericaMust Read!
#4Consumer Comment
Thu, April 01, 2010
Anyone who has been a victim of Scentmatchers MUST read this thread on complaintboard. It gives a lot of detailed information about this companys integrity and its owners integrity here is a link:
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CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.xxmelissssaaaxx
landing,New Jersey,
United States of America
Proved Me Wrong!!
#4Author of original report
Thu, February 25, 2010
A few days after I posted this I got my refund. I guess I was just getting anxious because of all the other stories I had been reading. Scentmatchers is a good company and sticks to their word now!
Mark
berkley,Massachusetts,
U.S.A.
you are coverd if you put it on your chager card
#4Consumer Suggestion
Tue, February 23, 2010
ok if you paid with c/c or band card and you have tracking number my the call to the card you put it on have the tracking number file unauthezed chager thay can only chager your card when shipped to you and if you returned it give the bank or c/c compys, desput it thay have it. sign afteadavid at bank, c/c can be done over phone have dates, times, names, and a short storey thats it most banks will help you and c/c compy, have 60 days after that forgate it so go for it