Complaint Review: Scholastic Reading Club

I have been ordering from Scholastic for many years.  This past spring I went to my account online to pay off my account ($20) and it was blocked!  I Emailed their customer service several times and no one responded.  I was finally able to respond to an Email about my bill and someone wrote back!  I asked why I was not able to pay online and they told me I could only pay by mail or over the phone. I tried to pay over the phone but was on hold for a long time to get an agent.  I do not mail payments.  I do online pay or Billpay.  I keep better records that way.  Since then I have been receiving collection notices.  I am DONE with Scholastic.