Scooter swap shop faulty products and bad customer service Internet
I was looking to upgrade my scooter so I saw the scooter swaps shop and decided to talk to the owner about what I needed. This is a small business so the owner is the only one I could talk to. After being advised on what I should buy I spent about $800 on the order. After a week I get all my items and on the exhaust pipe it had a major dent in it and I remember when we were talking before I placed my order he said he could send a damaged exhaust pipe for a lower price. I payed full price and he still sent me a damaged pipe and denied that he sent a bad one. He never offered to fox the problem. I bought a big bore kit from him and it rusted completely after a week on my scooter. When I went to put on the exhaust pipe I found out that it didn't even fit the scooter! I tried to email him and he never answered. On the forum that he was advising me on he didn't respond but I could see him talking to other members! He sent me a polini carburetor a pg long exhaust pipe a molassi big bore kit and a few extra parts. All the parts he sent were cheap and the scooter didn't last long. He has horrible customer service and he never answered me. I went on the his website ,scooterswapshop.com/store/ to write my reviews for his products and he's deleted them. They were just honest reviews about his products. Don't ever order from this crook!
5 Updates & Rebuttals
J@zx50Baltimore
Baltimore,Maryland,
USA
Not buying it!
#6Consumer Comment
Mon, May 15, 2017
I dont believe your claims whatsoever, because I have also bought alot of parts and dealt with the owner personally, and I couldnt be happier with his knowlage and service. I live in Balitimore and bought a $1000 worth of parts over a few months that arent even made for my bike, yet got the best of the best money can buy that fit perfectly, thaks to his extensive knowlage and time he put in helping me get the right parts. I dont beleive for a second that your telling the truth, you probably just dont know what the hell your doing!! Shame to put a bad name on such a good guy and supplier..... smh
J from baltimore zx50
I'm an actual customer
#6Author of original report
Sun, November 08, 2015
I have bought from this guy and I'm sure I have the receipt somewhere in my email. I've already sold the scooter that had the "upgrade" parts on them so there's not much the owner can do. I was just trying to warn other about what's going on and how I was treated.
ldrancer
east bernstadt,Kentucky,
USA
They are not me
#6Consumer Suggestion
Sun, November 08, 2015
The person that the owner of this Shop claims is attacking other shops, is me. He claimed as he talked about the totalruckus forum that I had made a false accusation against him. I hadn't, so I went looking for what he's talking about. Here it is. On the site totalruckus, he talks about he's going to go after me, but here he talks about someone is going to go after me.
I think this is scare tactics against this guy who bought these things from him. Or I'm not sure what to think, since he says its me and I've never bought anything but, This seems to be an actual person who bought something from him. So I think it's fraud against this website is what this guys doing. I'd like to see the guy who originally bought this stuff, to show a receipt that he bought it, since the shop owner is now saying that he never had this customer, that their not in their logs. Its easy for a company to delete your customer information out of their system to lie. But also then theyd be removing their sales information and doing tax fraud. I never had anyone come after me, either like he says here in this response he has.
So, for the customer to prove this report, Id like to see a receipt theyhave from buying from him. That'd show they bougth the things from them originally.
I included a screenshot of the forum post he made.
ldrancer
east bernstadt,Kentucky,
USA
suggestion
#6Consumer Suggestion
Mon, November 02, 2015
ALso the owner of this shop is frauding the forum totalruckus because he told them that he never sold me anything and that this report done against him was fraud.
Scooterswapshop
milwaukie,Oregon,
USA
This is not a customer, and is known to go after stores
#6REBUTTAL Owner of company
Mon, September 21, 2015
This is not one of my customers, and never made a purchase. He is not in my system, and it known on the internet forums, totaltuckus, and hondapsree for slandering businesses and names. One of the member's actually look legal recourse against him. I have never been asked for a refund for any orders of this nature. If this person keeps making up false claims, I will seek legal prosecution for harassment.