Score Sense Unauthorized Withdrawal From Checking Account Dallas Texas
Went to check my credit score and was redirected to Scoresence instead of Free Credit Report. They said there was a $1 charge to access the information but that it would be refunded. The agreement said that if you cancelled within 7 day, you would not be charged. My initial conta ct was on August 29, 2013. I cancelled by telephone with a company representative on August 30, 2013. On September 6, 2013 I accessed my checking account and found that Score Sense had submitted the entire monthly charge of $28.85 to my bank for processing.
My bank cannot stop the funds from processing. My options are to call Score Sense to see if they will agree to reverse the charges, or I can file a complaint through my bank. The funds will not be returned to me until I have a favorable decision. What a bunch of crap. I will contact the company. If they do not agree, not only will I file a complaint through my bank. but I will be contacting the Attorney General's offices in both Washington and Texas to file a complaint.
2 Updates & Rebuttals
Barbara
Tacoma,Washington,
Score Sense Unauthorized Withdrawal From Checking Account Dallas Texas
#3Author of original report
Tue, September 10, 2013
I am happy to report that after contacting Score Sense and requesting a refund, they have refunded all of the funds that were taken out of my checking account. I was kind of surprised, especially after reading some of the reports filed against them on Rip Off Report.
ScoreSense
ScoreSense
#3UPDATE Employee
Mon, September 09, 2013
Hi Barbara,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense