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  • Report:  #1135325

Complaint Review: Scoresense

Scoresense refused to refund intial charge of 29.95 Dallas, Texas 75205 Dallas,

  • Reported By:
    po'dnfla — Avon Park Florida
  • Submitted:
    Tue, April 01, 2014
  • Updated:
    Wed, April 02, 2014

I made an initial purchase of 1.00 for the trial period and didnt see the 7 day refund policy . They then charged my checking account 29.95 for a membership . I called requesting a refund , the lady I spoke to said she would put in a request , 2 days later I called to inquire about my refund only to be told by another employee the original request had not been sent . He assured me he would submit another request . Its been 2 days now and I have yet to hear anything from them requarding a refund. I realize I missed a time period but I feel their aggressive withdrawl of my funds are wrong . If this is how they make their money then hopefully they wont be in business much longer . I wont deal with them again and advise you reading this and considering them to make sure you read the fine print . They evidently need my money more than I do so they can keep it . they better have better SCORE(SENSE) than to charge my card now that I have recieved and email from them cancelling a "membership " . Beware Folks ...................................

2 Updates & Rebuttals


hard worker

avon park,
Florida,

Scoresense

#3Consumer Comment

Wed, April 02, 2014

Are you kidding me ? you want me to contact you ?  all you need to do is refund my 29.95 ...  i still have yet to file a complaint wit the BBB  in Dallas ... you dont just take peoples money cause you can .. fyi i changed my card number today so i wont be as unlucky as other folks ..


ScoreSense

ScoreSense

#3UPDATE Employee

Wed, April 02, 2014

Hi,

 

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 

Monday through Friday, 8AM to 5PM CST

 

We look forward to assisting you.

 

Thank you,

ScoreSense

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