Complaint Review: SCOTT LOWERY LAW FIRM

I  talked to an agent on a recoreded line and i authorized a check by phone transaction for $1,064.00.  On the 19th of August Scott Lowery Law firm took $2,120.00 was out of my checking account without my authorization. I was told that it was a mistake and a computer error. I also sent a certified check got $1000.00. I was told on a recoreded phone call that i would receive a refund on  friday August 23, 2013. I never received a refund for the  money that was supposedly accidentally taken out of my account. On a recorded phone called I talked to an agent on Friday August 23, 2013 an told her that i did not recied my refund. I  was told by the agent that the refund was just being processed and that the refund was being sent overnight via UPS and that i shoukld receive it  Monday August 26, 2013. I did not receive my refund on Monday so I called the Scottt Lowery Law firm on Tuesday  August 27, 2013 and i talked to an agent on a recorded line who told me that my rerfund check was porcessed and sent out overnight via UPS. As of friday August 30, 2013 i had not received a refund check so i called Scott Lowery Law firm and talked to an agent on a recorded line who told me that the refund was already sent out overnight via UPS, so i asked for a tracking number, i was told to call back inn  an hour and i would get the number. I called back and the agent who handle my account from the beginning had left for the day and no one ese could help me. Since this ordeal begin it has caused me financial hardship, because the extra money that was taken out of my account  caused my checking account to become negative  and i had no money to deposit and i have had 4 checks that were already written returned for NSF, which is a $35.00 fee  each amd i also could not pay my credit card bills which each carried a $39.00 late fee. Once agin i never authorized this law firm to take $2, 120.00 out of my checking account, which they claimed was a computer error.