Complaint Review: Scout.com

Scout.Com is as unethical as can be imagined. DO NOT sign up for a "FREE" seven day subscription, or you WILL end up being charged. On December 13th, I signed up for a free trial of Au.tigers.com, which is a scout property. When I went to cancel my account, you can not cancel unless you talk to a representative. This way, apparently, there is nothing in writing. So, I called their office to cancel, and they were closed that day due to inclement weather. I left all of my information, including my account number, my phone number and all pertinent information, asking for my account to be cancelled. On December 26th, my account was charged. When I called to get a refund, they said their corporate policy is to not issue refunds. I asked to speak to a supervisor, Maureen, who again told me their corporate policy is to not issue refunds. I asked even when it is your mistake? At this point we were "disconnected. " When I called back to speak to the supervisor, literally 30-seconds later, she was "out of the office." This company is a perfect example of pathetic customer service.

STAY AWAY FROM THIS COMPANY!

Willit83
Waterloo, Iowa
U.S.A.