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  • Report:  #186042

Complaint Review: Scratch2cash.com

Scratch2cash.com Ripoff Don't want to pay off the big prizes, give excuses. Internet

  • Reported By:
    homestead Florida
  • Submitted:
    Tue, April 11, 2006
  • Updated:
    Mon, May 26, 2008

I joined this website called scratch2cash.com and deposited money into their account, I started playing and then soon after I hit a $30000 prize, when I went to claim it they told me that it was a bug in the system and will not pay me, I have video and a snapshot of the webpage clearly showing that I won and sent it to them, they didn't care. In my opinion they are a scam, they don't even let you cash out before spending almost all your money.

Jorge
homestead, Florida
U.S.A.

1 Updates & Rebuttals


Mario

Malta,
Europe,
Malta

Giving millions on prizes

#2UPDATE EX-employee responds

Mon, May 26, 2008

I simply disagree with Jorge and his statements, as a former employee, and former

director of the Customer Service & CRM Departments, I can tell with complete

confidence that Scratch2Cash is "bug" free. The system is periodically tested by

independent laboratories.

Every complaint is revised and answered to players, with a concise and proper

explanation, in a short period and after is fully checked by the technical dept.

I will not make any statements on Jorge's case, but it is from my previous

experience that sometimes, players do not understand and/or have not read the

game instructions and/or the cash out policy.

Scratch2Cash, was and till the momemnt I left the company for personal reasons

have been giving millions of Euros, US$ and GBP to players.

i.e.: On October 07, a player form France won 200K jackpot, and I can not count

how many times I've transferred prices bigger than 10K, 30K, etc.


Mario R.
Valleta, Malta.

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