Sea West Financial Corporation cliams they deal with a 3rd party billing system which makes you owe bank fee's deceptive company Paramount California
I realize that our credit isn't the best in standings, but I don't believe we should fall victims to being taken advantage of by incredible billing policies. For several months we have not recieved a bill. Upon realizing we may be late on the payment, have called to ask why we haven't gotten a payment and the response I received was that Seawest Financial is dealing with a 3rd party billing and have mistakenly not sent out the monthly statements.
We didn't want to be late with our payment and were instructed to do the pay by phone method quite a few times and have had to pay Bank fee's from our bank to do this just so it wouldn't be late. I think it is poor business to do this and make customers responsible for their mistakes.
In other instances I was transfered to another Seawest Financial employee and heard the voices of the employee's child/children in the background and was hung up on when I was trying to get my account straightened out. On the very day of the payments due date, Seawest Financial will call my husband at work SEVERAL times asking if it has been sent out, there is no grace period?? Considering the circumstances with their billing mix-ups, is there no sympathy for the consumer? Why is it that when they call at our home they can't leave a message, my caller ID box shows them calling and they will not leave a message? VERY UNPROFESSIONAL if you ask me!
Kimberly
Running Springs, California
3 Updates & Rebuttals
rosy
lakewood,California,
read your contract
#4UPDATE EX-employee responds
Thu, August 22, 2002
When you finance a vehicle on your contract they give you payment date and ten days before they add late charge.
As an excollector of seawest, I do agree that they are very unprofessional, they do not follow the fair dept collection practice act laws. The company provides an excellent bonus for there collector and collection supervisor so they do whatever it takes to get there payments at the end of the month if delinquency is high and customer has given checking information they will "without customer consent" do a check by phone payment which withdraws money from your account if available plus a fee and nsf if no money available.
complaining to supervisor is a total loss because they are the ones who approve these withdrawls.
And if you ever called to speak to who ever is in charge, owns, president of company, or ceo to give a complaint of how unprofessional or abuse by collector, as a former operator and collector you are instructed to tell customer to write a letter to the board of directors and they give you there paramount address. These letters then become the laugh of the day and I do admit that some of these letters where very funny but there where a few that i felt should have been directed to the ceo Fred Cooper or Ken Terkel v.p.
rosy
lakewood,California,
read your contract
#4UPDATE EX-employee responds
Thu, August 22, 2002
When you finance a vehicle on your contract they give you payment date and ten days before they add late charge.
As an excollector of seawest, I do agree that they are very unprofessional, they do not follow the fair dept collection practice act laws. The company provides an excellent bonus for there collector and collection supervisor so they do whatever it takes to get there payments at the end of the month if delinquency is high and customer has given checking information they will "without customer consent" do a check by phone payment which withdraws money from your account if available plus a fee and nsf if no money available.
complaining to supervisor is a total loss because they are the ones who approve these withdrawls.
And if you ever called to speak to who ever is in charge, owns, president of company, or ceo to give a complaint of how unprofessional or abuse by collector, as a former operator and collector you are instructed to tell customer to write a letter to the board of directors and they give you there paramount address. These letters then become the laugh of the day and I do admit that some of these letters where very funny but there where a few that i felt should have been directed to the ceo Fred Cooper or Ken Terkel v.p.
rosy
lakewood,California,
read your contract
#4UPDATE EX-employee responds
Thu, August 22, 2002
When you finance a vehicle on your contract they give you payment date and ten days before they add late charge.
As an excollector of seawest, I do agree that they are very unprofessional, they do not follow the fair dept collection practice act laws. The company provides an excellent bonus for there collector and collection supervisor so they do whatever it takes to get there payments at the end of the month if delinquency is high and customer has given checking information they will "without customer consent" do a check by phone payment which withdraws money from your account if available plus a fee and nsf if no money available.
complaining to supervisor is a total loss because they are the ones who approve these withdrawls.
And if you ever called to speak to who ever is in charge, owns, president of company, or ceo to give a complaint of how unprofessional or abuse by collector, as a former operator and collector you are instructed to tell customer to write a letter to the board of directors and they give you there paramount address. These letters then become the laugh of the day and I do admit that some of these letters where very funny but there where a few that i felt should have been directed to the ceo Fred Cooper or Ken Terkel v.p.