Complaint Review: Seagate- Parago- Fry's Electronics

Rebate website states that:
We handle millions of rebates/promotions; each request is handled separately. This level of individual attention is why it can take up to 8 weeks to process a rebate/promotion.

8 weeks from the original date of purchase is February 2. I mailed this December 5th.

I contacted the Seagate promotion Center because the rebate was not listed on the site. I received a response via email on January 20th. Candy reported to me that it may have been misdirected or lost in the mail. She also asked me to resubmit copies for processing. I faxed January 24th.

Sent an email on January 28th asking why it was not on the site. the email requested that I wait 48 hours before it was available on the site. received no response.

Sent another email on February 7th requesting an update because I still did not see my rebate on the site.
Checked the site February 13th and found that my rebate was on the site, and it was denied because I didn't sent a receipt and it was sent past the original date.

Called the 1800 number on the rebate form and talked to a Manager Charles employee #G-00003 on 02/13/06 around 7:30PM MST. He reported to me that he would not do anything, and he would not give me his supervisor's name. Would not assist. refused to escalate.

Noah
Scottsdale, Arizona
U.S.A.