Complaint Review: Sear Home Services Home Warranty Program

To whom it may concern Sears Home services  SHS HW Program in NY  has given me a runaround  that cost thousands of dollars all over a water heater. My policy number is 93335986 and claim # 92643143. The company handling the claim is Cross Country Home Services. They hired a company that's not even licensed in my town to install a Gas Water Heater this was Wednesday 09/07/2016 and have me wait for them to ship to NY while the water heater is not even shut off.The water is running all over my finished den causing thousands of dollars in damage. I don't believe Cross Country  should be licensed to sell warranties in the State Of NY using the name of Sears written all over there brochures and contracts. I will be looking into that. Every one I have spoken to either don't speak English very well or is not understanding what this is costing Sears for Carpet, furniture water heater. Now on 09/15/2016 they said they will have someone else come look at it. Cross Country dba as Sears Holdings would have to ship another water heater. This will take another week. Go figure. You cannot even make this up. I will never use Sears again and I will report to all agencies DFS, DCA, and licensing bureau's throughout NYS. What happened to Sears ???

Mike NY