SEARS A NIGHTMARE Pleasanton California
Well folks - it's apparent Sears President, Mr. Bruce Johnson and Chairman, Mr. Edward S. Lampert could care less about our complaints. Listen to mine. I am a Senior living on Soc. Sec. and I was INJURED by Sears inproper installation and NO ONE at Sears - 'can help' or 'will help.'
Mr. Johnson and Mr. Lampert HIDE behind a so call: 'corporate call center' - that's simply a group of Rude, untrained, they have 'no authority' group of people working out of their homes. IT'S A JOKE.
My nightmare began because I purchased a Kenmore Dishwasher and Stove from my local Sears store in Pleasanton, CA. I paid Sears for delivery and installation of both appliances. They were both delivered and installed on June 4, 2008.
The stove was INPROPERLY INSTALLED and UNUSEABLE FOR over 6 DAYS!!! They installed the stove and I could NOT even open my Kitchen Cabinet Drawers. I had no use of my kitchen and I am on a particular diet for my health.
The evening of the installation of the stove, 6/4/08 - I pulled out the drawer at the bottom of the stove to store some pans and when I pulled it out -- THE HEAVY STOVE DRAWER FELL OUT ON MY FOOT. The drawer was not attached to the rest of the stove. My foot was severly bruised, very swollen, and to this day - hurts!
I have spoken to 37 people at Sears. Been put on hold for over 5 hours total. I've been 'hung up on' - very RUDELY SPOKEN TO AND INSULTED. I made a detailed list of Sears employees, date, phone number and what they said - I'll not bore you with that long list of untrained, rude employees and their comments. You ask, what do they say - it's simple: "I am not authorized to do anything" "I can't help you, you have to call ....." EVERYONE SO FAR HAS :PASSED THE BUCK AND NO ONE!!!! NOT ONE PERSON, HAS HELPED ME.
I HAVE BEGGED TO SEE A DOCTOR AND HAVE X-RAYS TAKEN. Told that was "MY PROBLEM." If Sears had installed my stove correctly, I could have eaten properly for 6 days (that I had no use of my kitchen) and I would NOT HAVE AN INJURED FOOT - STILL TO THIS MINUTE!
I finally spoke to the local store manager, a Suzanne - she, of course, is not authorized to do anything - WHAT, A STORE MANAGER??? She has no secretary to take messages, she has no email address and she has no voice-mail. You call for her and a store employee in the shoe department took a message. That's the truth - unbelievable, I know. Suzanne's last comment to me was, "I'll pass on your concerns." WHAT?
This get worse, if you can believe it. I was referred to a company that Sears contracts with to handle their 'incidents.' OHHHH my gosh - please avoid this company at all costs. They have 'no authorization' to do anything!!!!!!! Again. The company is: SEDGWICH CLAIMS MANAGEMENT SERVICES, INC. P. O. BOX 14448, LEXINGTON, KY 40512. PHONE: 888-876-7050.
I left messages for a 'claims professional' to please call me back - I need to see a Doctor, I'm injured. NO RETURN CALLS. First thing Mr. Alkens did was to send me a Form Letter - with my last name spelled wrong and with an obvious lie in it. The letter said, "he couldn't reach me by phone."
Strange isn't it, over 30 other incompetent Sears employees have called me or returned my calls to them. Believe it or Not: one call from Sears was a lady trying to sell me a warranty on my stove. GOOD GRIEF, they want more money from me? Anyhoo, after sending a ridiculous Form Letter and Finally 4 DAYS LATER, a Mr. Alkens returns my emergency calls.
Mr. Alkens tells me, I have to spend my own money to see a Doctor. Sears will not pay, nor arrange any medical treatment. WHAT? I replied, then please just settle this claim and send me the pennies you plan on offering me and I can use that money to have X-rays taken and see a Doctor. I'm sure my toe is broken! (I have pictures of my injured and badly bruised foot.) I can't wear closed shoes, my foot hurts, I can't sleep. Mr. Alkens refused to settle my claim. He refused TO DO ANYTHING. " He will call the installation department and get back to me." That's a real help to me and THAT WAS OVER 4 DAYS AGO. This is just been a living NIGHTMARE for me.
I hope this awful Nightmare doesn't happen to President Bruce Johnson's Mother or Mr. Edward S. Lampert the Chairman's Mother, but then again, if ,it did they both would then, maybe, pay attention to SEARS Discriminatory Treatment of Seniors and Women.
My only option now is to go to court. What a hassle for me. But, as soon as I get some medical attention - I will do just that. I have to, I have no money to pay for two appliances and the installation that injured me and for medical treatment for probably a life long injury to my foot.
My family is a third generation Kenmore Appliance user. Naturally, after this I will never buy a Kenmore appliance again - neither will my family members, members of my Church who heard this story, my neighbors, and other person they all know. I cannot reach Kenmore - but, if any of you can - Please let them know how Sears is representing their company.
PLEASEEE, folks, pass the word on about this TERRIBLE treatment and spare those you know and love from this Nightmare. My foot hurts and I don't deserve this kind of brush off by a big corporation. SEARS. Rip Off Reports gives we 'little people' a chance to warn others and I appreciate that. Thank you for reading my story.
PAT
Dublin, California
U.S.A.
Click here to read other Rip Off Reports on Sears
6 Updates & Rebuttals
Former Sears Sales Rep
Oklahoma City,Oklahoma,
U.S.A.
You should now have plenty names & numbers. Best of luck. See my report #342824, Author: oklahoma city, ok
#7UPDATE EX-employee responds
Wed, July 16, 2008
http://chicago.bbb.org/WWWRoot/Report.aspx?site=46&bbb=0654&firm=5305
Copy the above link and paste it into the address bar of your internet browser. Or go to the BBB and search for Sears, headquarters in IL.
I have also copied it below:
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Name: Sears Holdings Corporation
Phone: (800) 762-3049
Fax: (630) 964-6408
Address: 3333 Beverly Rd A4-244b
Hoffman Estates, IL 60179-0001
Yahoo Map
Website: www.sears.com
Original Business Start Date: January 1887
Principal: Ms. Shirley Bicknell, Field Support Manager
Customer Contact: Ms. Shirley Bicknell, Field Support Manager - (800) 762-3049
Employees: 5000
TOB Classification: Department Stores, Appliances-Major-Dealers, Appliances-Major-Service & Repair, Appliances-Small-Dealers, Auto Repair & Service, Construction & Remodeling Services, Home Builders, Jewelers-Retail, Lawn Mowers, Men's Clothing & Furnishings-Retail, Paint-Retail, Shoes-Retail, Snow Removal Equipment, Television & Radio-Dealers, Tire Dealers, Women's Apparel-Retail
BBB Accreditation: This organization is a BBB Accredited business.
All Sears complaints are handled at the Hoffman Estates location, regardless of what store the consumer visited.
Additional DBA Names
Sears Tire Group
Sears Merchandise Group
Sears Roebuck & Co.
Sears Auto Repair
Sears Carpet Cleaning Services
Sears Driving School
Sears Emergency Road Service
Sears Hearing Aid Center
Sears Home Central
Sears Life Insurance
Sears Marketing Center
Sears Motorist Club
Sears Portrait
Sears Professional Painting
Sears Catalog
Sears Dental Ctr
Handy Craftsmen, Inc.
Sears Home Protection Plan
Sears Appliance Select
Sears Auto Center
Sears Roebuck
Sears Roebuck Company
The Great Indoors
Sears Service Center
Sears National Customer Relations
Sears Home Improvements
Sears Department Store
Sears and Roebuck
Sears Mortgage Corp.
Sears Service Unit
Sears Home Central Heating & Installatio
Sears Mortgage Corporation
Sears Watch & Jewerly Service Center
Sears
Sears-National Customer Relati
Sears Roebuck & Company
Sears Optical
A & E Factory Service
Kmart
BBB Accreditation Status
This company has been a BBB Accredited business since December 1926. This means it supports the BBB's services to the public and meets our BBB Accreditation standards.
Customer Experience
Based on BBB files, this company has a satisfactory record BBB Definition:
satisfactory record - A business identified in our report as satisfactory has, based on BBB files, been in business for at least one year, and has voluntarily provided the BBB with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the BBB's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.
with the BBB. To have a Satisfactory Record BBB Definition:
Satisfactory Record - A business identified in our report as satisfactory has, based on BBB files, been in business for at least one year, and has voluntarily provided the BBB with all information requested about the business and its product or service. If any complaints have been received about the business, their number has not been considered by the BBB to be extreme, given the nature of the company's business and the volume of business transacted. Complaints are also generally typical of what might be expected for this type of business. A business stated to be satisfactory has not been the subject of any recent law enforcement actions concerning its dealings with the public. If the business has been contacted by the BBB about its advertising or selling claims, it has modified or substantiated its practices to the BBB's satisfaction. In addition, the BBB has a clear understanding of the company's business, and the business is not in an industry which has raised significant marketplace concerns.
with the BBB, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the BBB, and be free from an unusual volume or pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints and law enforcement action involving its marketplace conduct. In addition, the BBB must have a clear understanding of the company's business and no concerns about its industry
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 14351 complaints about this company in the last 36 months, our standard reporting period. Of the total of 14351 complaints closed in 36 months, 6403 were closed in the last year.
Advertising Issues BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
158 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
4 - Company offered a partial (less than 100%) settlement which the consumer accepted.
188 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
113 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
26 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Contract Issues BBB Definition:
Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
43 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company offered a partial (less than 100%) settlement which the consumer accepted.
115 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
11 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
7 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
142 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
6 - Company offered a partial (less than 100%) settlement which the consumer accepted.
203 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
23 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
19 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Sales Practice Issues BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
179 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
8 - Company offered a partial (less than 100%) settlement which the consumer accepted.
293 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
69 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
45 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
208 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
8 - Company offered a partial (less than 100%) settlement which the consumer accepted.
325 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
40 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
23 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Repair Issues BBB Definition:
Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
850 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
52 - Company offered a partial (less than 100%) settlement which the consumer accepted.
1501 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
259 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
168 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
649 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
14 - Company offered a partial (less than 100%) settlement which the consumer accepted.
1458 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
238 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
121 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
413 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
19 - Company offered a partial (less than 100%) settlement which the consumer accepted.
673 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
121 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
77 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Guarantee or Warranty Issues BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
381 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
18 - Company offered a partial (less than 100%) settlement which the consumer accepted.
665 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
124 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
120 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
572 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
22 - Company offered a partial (less than 100%) settlement which the consumer accepted.
1094 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 - Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
234 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
140 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
562 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
26 - Company offered a partial (less than 100%) settlement which the consumer accepted.
732 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
76 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
67 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
Issue Not Defined
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
265 - Company resolved BBB Definition:
resolved - The company resolved the complaint issues.
the complaint issues. The consumer acknowledged acceptance to the BBB.
11 - Company offered a partial (less than 100%) settlement which the consumer accepted.
290 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
13 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
61 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Company Management
Additional company management personnel include:
Mr. Scott Nash - Marketing Manager
Mr. Kevin Price - V.P. Customer Care Network
Ms. Tina Suthers - Dir. of Customer Relations-Op.
Mr. Peter Bobrischew
Mr. Sy Naqvi - President
Mr. Denis F. Gingue - Sr. V.P.-Servicing Div.
Ms. Lisa Taylor - Complaint Contact for credit card complaints
Mr. Aylwin Lewis - CEO
Additional File Information
According to a Sears representative, consumers are to direct all concerns and complaints regarding Sears credit cards to Citi Card Services in New York, by forwarding them to the New York BBB. Sears cannot investigate issues dealing with the Sears credit card, as it no longer has access to credit card account information.
Additional Contact Information
Additional Phone Numbers
Tel: (919) 416-6200
Tel: (630) 873-8000
Tel: (800) 659-5103
Tel: (800) 227-0922
Tel: (708) 960-1018
Tel: (847) 286-6213
Tel: (847) 549-2082
Tel: (847) 549-6500
Tel: (312) 373-6012
Tel: (847) 776-8540
Tel: (847) 884-0171
Tel: (708) 824-9832
Tel: (630) 964-6300
Tel: (708) 753-0955
Tel: (502) 266-2597
Tel: (847) 286-8483
Tel: (877) 724-4585
Additional Email Addresses
sbickne@searshc.com
Industry Tips
Contracts
As with any business transaction, be sure to read all agreements, guarantees, and instructions before signing. Do not be pressured into signing an agreement before you are ready and you understand all terms and conditions. Make sure all oral promises are put in writing. Be wary of vaguely worded provisions, exclusions or limitations which could pose a problem later. Never sign a contract with sections left blank.
Home Remodeling Contractors
The BBB suggests that you solicit two or three bids for the remodeling work you are planning. Do not automatically accept the lowest offer. Make sure all bids are based on the same set of specifications and materials to be used. Ask for local references and inspect the finished projects. Check to see if the contractor is a member of a professional association which has standards for members. Make sure the contractor is in compliance with all local licensing, bonding, and insurance requirements, and that any necessary building permit is obtained.
Never sign a blank or partially blank contract. Typically a down payment of one-third of the total contract price is made with additional payments made after completion of each phase of work; final payment should not be made until work is completed and you have inspected the work. If the contractor arranges financing for the remodeling work to be done, be sure you understand all aspects of the financial terms, especially if a second mortgage of your home is used as security for the remodeling work. You may want to inquire about inserting an arbitration BBB Definition:
arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp
clause into your contract in case of any dispute between you and your contractor.
Quick Check List-
Before selecting a remodeling contractor, you should do the following:
* Plan your project from start to finish;
* Be specific in explaining exactly what you want;
* Be sure to approve any architectural plans that are involved before the contract work begins;
* Compare costs before making a financial commitment;
* Discuss bids in detail with each contractor;
* Ask the contractor for local references and find out if he or she is a member of a professional remodelers association;
* Contact the BBB to learn how long a contractor has been in business;
* Find out if a contractor is insured against claims covering worker's compensation, property damage, and personal liability;
* Check with state, county, or city housing authorities to be sure that a contractor meets all area licensing/bonding requirements.
Further Information
CBBB Booklets:
Home Improvements
Refunds and Exchanges
It is up to each retail store to set its own policy with regard to refunds and exchanges. There is no legal requirement for a store to give you back your money after a purchase. Even if the merchandise is defective, the merchant may choose to give you another item or a credit.
(Many states or localities have regulations regarding the posting of whatever the store policy is: for instance, that the policy must be on the merchandise tag, on the sales receipt, or on a sign by the cash register.)
Further Information:
CBBB Booklet:
Refunds, Exchanges and Returns - A Customer Service
Homebuilding Definitions
If you would like to listen to a tip on "Homebuilding Definitions" 24 hours a day please call the BBB's Tel-Tips line at (312) 832-0500 and press 8 + # (the pound key) + 1 and key in tip number 414. The BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.
Appliance Service
If you would like to listen to a tip on "Appliance Service" 24 hours a day please call the BBB's Tel-Tips line at (312) 832-0500 and press 8 + # (the pound key) + 1 and key in tip number 305. The BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.
Microwave Ovens
If you would like to listen to a tip on "Microwave Ovens" 24 hours a day please call the BBB's Tel-Tips line at (312) 832-0500 and press 8 + # (the pound key) + 1 and key in tip number 237. The BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.
Selecting Jewelry
If you would like to listen to a tip on "Selecting Jewelry" 24 hours a day please call the BBB's Tel-Tips line at (312) 832-0500 and press 8 + # (the pound key) + 1 and key in tip number 338. The BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.
Power Lawn Mowers
If you would like to listen to a tip on "Power Lawn Mowers" 24 hours a day please call the BBB's Tel-Tips line at (312) 832-0500 and press 8 + # (the pound key) + 1 and key in tip number 236. The BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.
Buying Tires
If you would like to listen to a tip on "Buying Tires" 24 hours a day please call the BBB's Tel-Tips line at (312) 832-0500 and press 8 + # (the pound key) + 1 and key in tip number 113. The BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.
Car Repair
If you would like to listen to a tip on "Car Repair" 24 hours a day please call the BBB's Tel-Tips line at (312) 832-0500 and press 8 + # (the pound key) + 1 and key in tip number 111. The BBB has many other Tel-Tips on a wide array of topics please call 24 hours a day to hear the menu of topics.
Getting Your TV/VCR Repaired
Hiring a Snow Removal Contractor
Buying An Unbuilt Home
Buying Jewelry
BBB Publishes New Consumer Info Brochure
Auto Repair and Services
Report as of July 16, 2008
Copyright 2008 BBB, Inc.
If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report BBB Definition:
Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
Angela
Manassas,Virginia,
U.S.A.
As an ex-manager of Sears...
#7UPDATE EX-employee responds
Fri, July 11, 2008
I'm really sorry for the treatment you received.
Let me address the issues with the store manager first. Sears managers (store managers or any other manager) don't have secretaries. Any letter writing, faxing, emailing, or answering of phone calls, they do themselves. The only ones who even get their own desks are the store manager and manager of operations. Unfortunately, Sears' phone system is messed up. If you call the store's number, you shouldn't get an actual person, but a prompt, during which you should have an opportunity to say which department you want. If you ask for store manager it should direct you to him/her. SEars doesn't have voicemail, so no, you can't leave a voicemail, just ask when they'll be available. However, if she told you she doesn't have an email address, that is a lie. Every manager has an email. The only ones who would know it though would be the other managers, because they are the only ones who use email.
It's possible that you talked to someone who doesn't know that the managers have an email address, or you might have spoken to someone who wasn't comfortable giving out that information.
But even so, a store manager wouldn't have the authorization to handle your situation. And most companies aren't going to care about their customer's financial situation. If it seems like an insignificant amount to them, they're not going to care.
You should be able to find a lawyer that will be willing to take your case pro bono. Also, report the incident to your local news station. IT's a shame that you had to suffer through all that. Needless to say, there is a reason I no longer work for them. Good luck with everything!
PVB
Dublin,California,
U.S.A.
UNBELIEVABLE
#7Author of original report
Tue, June 24, 2008
Since I sent my report yesterday - SEARS HAS NOW PUT THEIR FAX NUMBER I GAVE YOU - OUT OF ORDER. That number is: (800-326-0485).
I have called Sears Corporate at (800) 469-4663 to ask for a fax number for Sears Corporation and THREE TIMES employees put me on hold and the HUNG UP THE PHONE. The main Corporate Number (847) 286-2500 REFUSES TO GIVE OUT A FAX NUMBER?
THIS IS ILLEGAL - why doesn't the District Attorneys Office in Illinois DO SOMETHING ABOUT THIS ABUSE?
Where are all the ATTORNEYS?
I simply wanted to fax to them a letter and a picture of my injured foot. I firmly believe that the President, CEO, Vice-President and even Sears Legal Dept. are not aware of this abusive treatment of their customers. But, then again - they must be, 'someone gave these employees an order.'
Am I now 'under attack' because I posted my complaint? I am worried sick.
PVB
Dublin,California,
U.S.A.
UNBELIEVABLE
#7Author of original report
Tue, June 24, 2008
Since I sent my report yesterday - SEARS HAS NOW PUT THEIR FAX NUMBER I GAVE YOU - OUT OF ORDER. That number is: (800-326-0485).
I have called Sears Corporate at (800) 469-4663 to ask for a fax number for Sears Corporation and THREE TIMES employees put me on hold and the HUNG UP THE PHONE. The main Corporate Number (847) 286-2500 REFUSES TO GIVE OUT A FAX NUMBER?
THIS IS ILLEGAL - why doesn't the District Attorneys Office in Illinois DO SOMETHING ABOUT THIS ABUSE?
Where are all the ATTORNEYS?
I simply wanted to fax to them a letter and a picture of my injured foot. I firmly believe that the President, CEO, Vice-President and even Sears Legal Dept. are not aware of this abusive treatment of their customers. But, then again - they must be, 'someone gave these employees an order.'
Am I now 'under attack' because I posted my complaint? I am worried sick.
PVB
Dublin,California,
U.S.A.
UNBELIEVABLE
#7Author of original report
Tue, June 24, 2008
Since I sent my report yesterday - SEARS HAS NOW PUT THEIR FAX NUMBER I GAVE YOU - OUT OF ORDER. That number is: (800-326-0485).
I have called Sears Corporate at (800) 469-4663 to ask for a fax number for Sears Corporation and THREE TIMES employees put me on hold and the HUNG UP THE PHONE. The main Corporate Number (847) 286-2500 REFUSES TO GIVE OUT A FAX NUMBER?
THIS IS ILLEGAL - why doesn't the District Attorneys Office in Illinois DO SOMETHING ABOUT THIS ABUSE?
Where are all the ATTORNEYS?
I simply wanted to fax to them a letter and a picture of my injured foot. I firmly believe that the President, CEO, Vice-President and even Sears Legal Dept. are not aware of this abusive treatment of their customers. But, then again - they must be, 'someone gave these employees an order.'
Am I now 'under attack' because I posted my complaint? I am worried sick.
PVB
Dublin,California,
U.S.A.
UNBELIEVABLE
#7Author of original report
Tue, June 24, 2008
Since I sent my report yesterday - SEARS HAS NOW PUT THEIR FAX NUMBER I GAVE YOU - OUT OF ORDER. That number is: (800-326-0485).
I have called Sears Corporate at (800) 469-4663 to ask for a fax number for Sears Corporation and THREE TIMES employees put me on hold and the HUNG UP THE PHONE. The main Corporate Number (847) 286-2500 REFUSES TO GIVE OUT A FAX NUMBER?
THIS IS ILLEGAL - why doesn't the District Attorneys Office in Illinois DO SOMETHING ABOUT THIS ABUSE?
Where are all the ATTORNEYS?
I simply wanted to fax to them a letter and a picture of my injured foot. I firmly believe that the President, CEO, Vice-President and even Sears Legal Dept. are not aware of this abusive treatment of their customers. But, then again - they must be, 'someone gave these employees an order.'
Am I now 'under attack' because I posted my complaint? I am worried sick.