Complaint Review: Sears

I had called Sears regarding a problem that I was having. I was put in touch with the acting store manager that day. He told me his name was "TJ". I wanted to find out what was happening to the "rebate" that I was told I was getting from "travis" who works at the store. I tried to explain to "TJ" that I had spoke to the head office of sears and they told me that sears does not give rebates and that I needed to speak to the store manager to get a refund. But "TJ" said that I was harassing him since I would not take his word for it and that I should stop asking for something in writing. He then told me what the NJ statute for harassment was and that he knows what harassment is since he was also a police officer. I asked him that if in fact he was a police officer, what it had to do with my problem and that I felt he was trying to intimidate me by telling me that. He then told me that since I would not take his instructions that he was ripping up my information and then hung up on me. I have tried in vain to get "TJ"'s real name but was told by sears that "TJ" has chosen not allow them to give me his real name.

Tominnj
New Gretna, New Jersey
U.S.A.