Complaint Review: Sears Appliance Repair

Very long story but I'll keep it brief. We purchased the extended warranty, called Master Protection Plan, on our Kenmore Elite front load washing machine. This past January, 2021, we began experiencing a problem with the washer. We contacted Sears calling 1-800-4MY-HOME as instructed to make an appointment. The appointment was made & a technician came, diagnosed the issues & ordered parts.

Fast forward to today, November 24, 2021. Boxes and boxes of parts, some are huge, have arrived over the last nine months and are sitting under the carport. Technicians have come and gone, scheduled appointments made by Sears have been made only to have them cancel them the appoinments. Call, after call, after call have been made to try to get the washer repaired, but still no repairs have been made. The washer is completely broken down and can't be used and has been the whole time. I've tried calling what is supposed to be their corporate headquarters but of course they have that rigged so all you get is a person who can hardly speak clear english and gives you the same line every time.

At this point we have no idea what to do. Our guess is they are trying to put off repairing the machine until the warranty we purchased has expired. Oh yes, I have all of the emails from Sears of appoinment dates, parts orders saved. I've got a paper trail that will reach to the moon.