Complaint Review: Sears Canada Inc. Home Central Residential Renevation Roofing

7 years ago, I had 25-year roof shingles and vintilation installed by Sears Home  Central in Ottawa.

The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed.  The salesman came to see and insisted the ventilation was fine. 

This summer I noticed the shingles are cooked, curling, breaking and leaking. I get huge ice dams in the winter, causing water to back up and drip inside.

Cause: Their own representative informed me in July 09 that the ventilation they installed is done incorrectly, causing excessive heat buildup in the attic, and it is
Sears'  responsibility since they were the contractors.

Since early July, I have asked them to fix it properly.  All I get is runaround, excuses, gobbledegook and outright lies from the local Installation Manager in Ottawa, Robert Gooden.

It is now almost December and winter coming on. Of course, they can't do the necessary repairs while there is snow on the roof. And the excuses and pretexts continue.

Be warned. If you need any work done, find another contractor than Sears.