Complaint Review: Sears Carpet and Upholstery Care

I engaged Sears Carpet and Upholstery Care to clean my living room carpet, a family room area rug, two runners  and several small area rugs. I also requested that they clean the upholstery on a very small chair that had a small amount of needle work on the back and seat and a family room sofa.

I had used Sears in the past and had found their service to be excellent when a particular cleaner was in charge. However. the last time I had engaged them, someone else was sent who left our rugs so wet that it took them several days to dry. I decided to give them another try.

Since I had to be at work at the appointed time, my husband, who happens to be disabled as a result of a brain aneurysm, was here when they arrived. I had typed very specific instructions as to what I wanted done and where each rug/item was located. My husband provided the written instructions to them. I had also asked them to be careful of leaving the carpets excessively wet.

When I arrived home, my husband informed me that the cost of the cleaning was $721.85! I was surprised at the amount, which was over twice what I had ever paid before. I mentioned to my husband that they must have charged a mint for cleaning the sofa--something I had never had them do before. He informed me that they were unable to clean the sofa because it had a code that indicated that it shouldn't be cleaned with their solution.

Consequently, the sofa hadn't been done. However, on the bill, I was charged 62.00 for a sofa x-vacuum--whatever that is. It was certainly not what I had ordered!

I decided to add up the individual charges for the rugs, tile and chair. The total was $414.00, plus $24.89 tax, totaling $438.89--not $721.85. My husband was overcharged $282.96! I am concerned  that they knowingly took advantage of a person with a disability. If that was not the case, I am disappointed that Sears has service representatives who can't add.