Sears.com Dishonest, cannot keep promises, misleading, made me pay higher price Hoffman Estates, IL 60179 Hoffman Estates Illinois
I did a price match for Toshiba 42HL167 LCD HDTV that was $1799 from sears.com against another store that had the same TV for lower price that was $1349. Since I have a Sears card credit card I used it to purchase the TV from sears.com for extra discounts. I spoke with 1 of the rep and she was very helpful beacause she made the price go down to $1169.89. I so excited about that specially after I got the TV in few days with free shipping; however, she told me and her supervisor confirmed to me $1169.89 is the final price but the it'll take 3 -5 business days for account to be ajusted I said ok. I guess how long I've been waiting for that to happen, ...since 8/02/07. Since that time I've been calling more than 20 times. I was away in October for a month to visit my sick dad but I after I came back I'm still facing the same issue. Either, they put on hold for hours them the line cut off or they hang up on purpose or they cannot find my record or I speak to someone who he/she doesn't know how to fix it. I finally decided to write a complaint letter to Sears National Customer Relations and explained to them exactlly what've happened. I even gave them the name of that rep and her phone who I couldn't got hold of her at all. I got a voice mail from 1 of Sears National Customer Relations stating that they're aware of the issue I'm having and I need to sears.com 1800-349-4358 but as if I'm talking to the walls because I'm d**n having the same problem.
Sears.com is doing lousy and dishonest job. I strongly believe they cheated, lied, and mislead me about that product. I'm not giving up until Sears.com solves the issue
Sidali
highland park, California
U.S.A.
1 Updates & Rebuttals
Sidali
highland park,California,
U.S.A.
update
#2Author of original report
Tue, December 18, 2007
I did a price match for Toshiba 42HL167 LCD HDTV that was $1799 on sears.com against another store that had the same TV for lower price that was $1349. Since I have Sears card credit card I used it to purchase the TV from sears.com for extra discounts. I spoke with 1 of the rep that was very helpful beacause she lower the price to $1169.89 because of my Sears card, free shipping, and the %110 off price match policy thing. I so excited about that specially after I got the TV in few days; however, her and the supervisor confirmed to me $1169.89 is the final price but it'll take 3-5 business days for account to be ajusted, I said ok.
So, guess how long I've been waiting for that to happen!!! since 8/02/07. Since that time I've been calling more than 20 times. I was away in October for a month to visit my sick dad but after I came back I realized I'm still facing the same issue. Either, they put me on hold for hours then the line cut off or they hang up on purpose, or they cannot find my record, or I speak to someone who he/she doesn't know how to fix it.
I finally decided to write a complaint letter to Sears National Customer Relations and explained to them exactlly what've happened to me. I even gave them the name of that rep and her phone who I couldn't got hold of her at all. I got a voice mail from 1 of Sears National Customer Relations stating that they're aware of the issue and I need contact sears.com 1800-349-4358 and speak 1 of the managers to solve it.
Unfortunately, as if I'm talking to the walls because I'm losing my mind and patience about the service because the matter hasn't been solved yet. Sears.com is doing lousy and dishonest job. I strongly believe they cheated, lied, and mislead me about that product for that price to make profit on me. If anyone knows any good attorney, let me know pleaseI'm not giving up until Sears.com solves the issue
S.B
Highland Park, California