Sears Computer Extended Warrenty rip off Nationwide
I Purchased a Sony Vaio desktop computer (Model PCV-V200G computer from Sears in Brookfield WI 01062 on 06/04/04 for $1355.22 which included a 3year warrenty of 159.99. The warrenty expires on 06/04/07.
Purchase Information
Item : PCV-V200G Desktop computer
Amount 1129.47
Warrenty 159.99
Taxs 65.76
Total 1355.22
I had a problem with the Wireless key board on 1st of August and contacted the Sears Customer support at 1-800-469-4663 number. The support person told me that there is a problem with Sony wireless key boards and hence he would replace the keyboard with a new one and then ordered a keyboard and told me that the key board would be delivered at my home in about 2 weaks time. Finally the key board arrived in UPS at my home on 5th September. When i opened the parcel i found a Microsoft Wireless Optical Desktop 1000 key board and not the Sony Vaio wireless desktop key board.
I found the cost of the the replaced keyboard in the net and it costed around $29.99 where as the orginal Sony Vaio key board costs around $140. I contacted the Sears Customer support and they responded saying that they replaced the keyboard with a similar keyboard and that is what they do.
My understanding is that any replacement to the system till the warrenty period ends have to be replaced with similar brand parts and not with a cheeper parts. I also contacted Sony customer support and found that the Sony Vaio wireless keyboards are availabel.
I contacted Sears Customer support several times, every time i talk to a rep, i get the same message " That is what we will do, we have not mentioned in the aggrement that we will replace with the same brand or same color, we only mentioned that we will replace with similar product", When i ask them to connect me to there supervisor, that put me on hold for 10 to 15 min and then will tell me that there supervisor is not available and to call back later.
Vishnu
Moline, Illinois
U.S.A.
13 Updates & Rebuttals
Ryan
Nope,District of Columbia,
U.S.A.
You mean....
#14Consumer Comment
Fri, September 22, 2006
The same quality product that has broke once for you and is known to have problems?
Vishnu
Moline,Illinois,
U.S.A.
Extended Warrenty
#14Author of original report
Wed, September 20, 2006
Sony Vaio wireless key board cost over $140 where as the replaced key board cost around $29. When you buy a branded product by spending lot of $$$$$, If there is any problem and if it has to be replaced, it has to be replaced with same quality product and not a cheep product.
Vishnu
Moline,Illinois,
U.S.A.
Extended Warrenty
#14Author of original report
Wed, September 20, 2006
Sony Vaio wireless key board cost over $140 where as the replaced key board cost around $29. When you buy a branded product by spending lot of $$$$$, If there is any problem and if it has to be replaced, it has to be replaced with same quality product and not a cheep product.
Vishnu
Moline,Illinois,
U.S.A.
Extended Warrenty
#14Author of original report
Wed, September 20, 2006
Sony Vaio wireless key board cost over $140 where as the replaced key board cost around $29. When you buy a branded product by spending lot of $$$$$, If there is any problem and if it has to be replaced, it has to be replaced with same quality product and not a cheep product.
Vishnu
Moline,Illinois,
U.S.A.
Extended Warrenty
#14Author of original report
Wed, September 20, 2006
Sony Vaio wireless key board cost over $140 where as the replaced key board cost around $29. When you buy a branded product by spending lot of $$$$$, If there is any problem and if it has to be replaced, it has to be replaced with same quality product and not a cheep product.
Cory
San Antonio,Texas,
U.S.A.
How Terrible
#14Consumer Comment
Wed, September 20, 2006
I can understand your pain. How terrible that the keyboard could be a different color. I'd rather have 10 of the same defective keyboards, as long as they were the same color.
Cory
San Antonio,Texas,
U.S.A.
How Terrible
#14Consumer Comment
Wed, September 20, 2006
I can understand your pain. How terrible that the keyboard could be a different color. I'd rather have 10 of the same defective keyboards, as long as they were the same color.
Cory
San Antonio,Texas,
U.S.A.
How Terrible
#14Consumer Comment
Wed, September 20, 2006
I can understand your pain. How terrible that the keyboard could be a different color. I'd rather have 10 of the same defective keyboards, as long as they were the same color.
Cory
San Antonio,Texas,
U.S.A.
How Terrible
#14Consumer Comment
Wed, September 20, 2006
I can understand your pain. How terrible that the keyboard could be a different color. I'd rather have 10 of the same defective keyboards, as long as they were the same color.
Ryan
Nope,District of Columbia,
U.S.A.
I guess I don't understand?
#14Consumer Comment
Wed, September 20, 2006
The Sears tech told you that Sony keyboards were having problems, so they gave you a different kind of keyboard that works and you are upset that it is not the same kind as you had, the kind that is known to be defective? Why is this a ripoff?
Ryan
Nope,District of Columbia,
U.S.A.
I guess I don't understand?
#14Consumer Comment
Wed, September 20, 2006
The Sears tech told you that Sony keyboards were having problems, so they gave you a different kind of keyboard that works and you are upset that it is not the same kind as you had, the kind that is known to be defective? Why is this a ripoff?
Ryan
Nope,District of Columbia,
U.S.A.
I guess I don't understand?
#14Consumer Comment
Wed, September 20, 2006
The Sears tech told you that Sony keyboards were having problems, so they gave you a different kind of keyboard that works and you are upset that it is not the same kind as you had, the kind that is known to be defective? Why is this a ripoff?
Ryan
Nope,District of Columbia,
U.S.A.
I guess I don't understand?
#14Consumer Comment
Wed, September 20, 2006
The Sears tech told you that Sony keyboards were having problems, so they gave you a different kind of keyboard that works and you are upset that it is not the same kind as you had, the kind that is known to be defective? Why is this a ripoff?