Sears Craftsman, Sears Customer Solutions in Round Rock, Texas. Retail store in Hancock Center, Austin, Texas Sears is not honoring the original Craftsman warranty from the inception of Craftsman until they moved the manufacturing out of America Round Rock, Texas & Austin Texas Nationwide
I have some craftsman tools purchased from early the 1960’s to the early 1980s Sears is only offering to fix the ratchets with inferior parts and claim any physical damage is not covered. The original warranty states all tools will be replaced with “like Kind or better” if the customer is not satisfied. The current foreign made tools will not hold up to tough mechanical jobs. I have contacted Craftsman, the store Manager and customer solutions “three times” I have yet to receive a call back from Customer Solutions after being told three times I would receive a call back within 24 hours, I am about seven days into this. I know this complaint will not go anywhere however I hope people will realize that Sears Holdings is sinking fast as there operating cash has sunk to new lows in the current fiscal year. What a lot of people are not aware of is that Craftsman, Die Hard and the real estate holdings are no longer owned by the same corporation as the Sears retail stores. Customer Solutions does not have a “solution” so I will end up spending a couple hundred dollars to replace life time warranty tools.