Complaint Review: Sears

the following is a copy of the complaint i filed with the Consumer Product Safety Commission regarding a faulty gas tank and a RIDICULOUSLY unsafe sharp edge on a mower deck housing on an LT1000 riding lawn tractor.....also, the manamagement at the store here in Cartersville GA, was rude, disinterested, unreliable.....

i incurred financial loss, as well as pain and personal injury from this product, and WILL be taking legal action against SEARS to recoup my losses as well as being compensated for the pain and discomfort i have suffered..

this is my offical complaint....

On 05-19-06, i purchased a Craftsman LT100 riding lawnmower. I used the mower twice w/o incident. On the evening of 06-19-06, my wife awakened me to tell me that there was a problem with the mower...As the mower had been sitting idle on my carport, I had trouble envisioning what sort of problem there could be. She then informed me that it was leaking gasoline and that the fumes were almost overpowering. I immediately decided that the first order of business was to get the mower away from the house and off of the carport..I reached over and put the mower in neutral, and while standing on the LEFT side of the mower, attempted to push it backwards...the bottom edge of the mower deck housing rubbed against my foot about 1 inch above my left ankle, lacerating my foot to the bone...There was blood everywhere instantly....I immediately grabbed a towel and applied pressure to stop the blood loss....i refused to go to the emergency room after once the bleeding was stopped, but i DID go to my regular PCP the next morning for a tetanus shot and 3 stitches..As i see it, there are 2 problems with this mower.....a faulty leaking fuel tank, and a ridiculously unsafe, razor-sharp edge in an area where a person is repeatedly required to place their feet.

after a bit of research on the internet, as well as reports on the news, i see that Sears is no stranger to legal action being taken against them...whether it be for alleged dishonesty in the automotive reapir business, or a $500,000 fine for not reporting problems with OTHER fuel tanks....

i had hoped that Sears might take the high and offer to take care of this matter WITHOUT being sued...but i see no evidence of that.

Tim
Cartersville, Georgia
U.S.A.