Complaint Review: Sears

on saturday january 9th,2016 went to sears.com to look for shoes. saught that lifetripe shoes were on sale for $29.00, i immeidiatly tried to place an order for two pairs, one in black the other one in navy blue size 6 1/2 wide but every time i tried to place an order the site would give me a price of 59.99 . after triying this for a couple of times i decited to call and place the order thru customer service. spoke to Denise who tried to be very helpful by offering another shoe sold by sears, she and I tried to figure out what the problem was, we tried ordering a different sizes and width, to no vail,we were unsuccessful, she stated that she was unable to honor the asvetisment price because the shoes were being sold by another company (lifestride) thru sears and advertise thru sears. I was very upset and tried every way I new how to express my frustation and demanded sears to honor what was being advertise. she stated that she would have someone call me back with an answer within one hour. no call was received on saturday evening, what i received was and e-mail from customer service that really annoyed me because it read "I came across this Lifestride Women's Star Black Pump - Clothing, Shoes & Jewelry - Shoes - Women's Shoes - Women's Heels & Pumps at sears.com and I thought you might be interested"Check it out...   no phone call was received on sunday, monday,tuesday or wednesday. on wednesday evening i call sears once again and demanded to speak to a manager after being place on hold for about twenty minutes i was able to speak to nate #533638 who wouldn't give me his last name just his id #, i explain why i was calling and he tried to tell me that the price was for a limited time only witch is not true becasue i saw the shoes being adverstise everyday and also the advertisement said "sale ends on january 30th,2016.  then he tried to tell me that price was for an specific size of shoes, not true either because Denise and I tried to order different size of shoes on saturday. he was not helpfull either infact he got nasty after realizing that i have done my research and tried averything. i asked him to please send me an e-mail denying to honor the advertisement price of $29.99 for those shoes, he claim he couldn't do that unless i place an order. I then asked him to please provide a name and phone number of someone that could help me or have someone call me. he said he couldn't do that eigther. the shoes are still being advertise on the web for the price of $29.99 till january 30th, 2016. this is realy very bad bussiness, i never have encounter anything like this before with any other store.. very disopinted and frustated, this is false advertisement to lure people into their website. unfortunally after speaking to other people this is a concurrent stragedy that is used all of the time. this kind of thing is i unaccetable and yes I still would like sears to honor the proce of 29.99 for the lifestride shoes that they are advertising.

Thank you,

Mrs. Rosa Santiago