Sears has practiced deception and delay in processing my rebate, ripoff Young America Minnesota
I purchased a freezer from Sears Countryside Mall, Florida 01415 on 3 November 2005. The purchase included a $55 delivery charge--which was advertised to be refunded via a rebate.
A month after submitting the requested paperwork, I received a letter stating that I had not included all the information necessary to process the rebate. The assertion was totally false. It was perfectly in accord with both the instructions from the sales personnel and delineated in the paperwork received with the purchase receipt.
I repeated the transmittal with a letter complaining about the deception/delay tactics being employed by Sears. A copy of the letter was sent to the Sears National Customer Service Organization.
I made 4 subsequent phone calls. During the first, I was told that the data provided was insufficient. In the second, I was told that the check preparation was "in process" and I would receive it in two weeks. After two weeks I made the 3rd call and was told that the check must have been lost, and I would have to call back after a waiting period. The fourth call provided me a repeat of the check being lost--that I probably discarded it, thinking it was junk mail.
I received a call from the Sears National Customer Service Organization and was told that they could do nothing about getting me a check.
Donald
Trinity, Florida
U.S.A.
4 Updates & Rebuttals
Lee
Sydney,Australia,
Australia
It's not Sears it's a BPO
#5Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions.
When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer.
This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care.
I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months.
Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb.
Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.
Lee
Sydney,Australia,
Australia
It's not Sears it's a BPO
#5Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions.
When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer.
This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care.
I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months.
Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb.
Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.
Lee
Sydney,Australia,
Australia
It's not Sears it's a BPO
#5Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions.
When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer.
This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care.
I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months.
Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb.
Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.
Lee
Sydney,Australia,
Australia
It's not Sears it's a BPO
#5Consumer Suggestion
Sat, February 18, 2006
Anytime you see a company that has a Young America, Minnesota address you'll learn that it is most likely a BPO, Business Process Outsource. Young America has several companies that do things like rebates, guarantees and other product support functions.
When you ring these people they answer the phone and pretend to be Sears, Dell, Emachines, Sony etc., only they aren't, they may answer a call from a Dell customer and then immediately after a call from an Acer customer.
This works for the company as all their operations work is handled off site, it doesn't work because these Young America people don't have the slightest loyalty to the brand or company they represent, they just don't care.
I had an issue in 2002 where I was waiting for a $100 rebate check on an Emachines PC purchase, it took 4 months.
Just as you said I would ring 3 times in 2 weeks and get wildly different answers from different CSRs. I ended up looking up Emachines CEO, COO, CTO etc and sending them complaints in blue envelopes (it looked like they were getting an invitation or greeting card) I complained noisily about bloody Young America and their bitchee CSRs and the ridiculous expectations they had regarding my patience in the matter. 3 days after the CEO got his "card" I had a check in an overnight envelope stuck in my doorjamb.
Do a little research, in todays info age you can find the names of the people who can help, ignore the 1800# at Young America, they don't want to/can't/won't help, call the company you have an agreement with, Sears. Send them emails, faxes and complaints in colored envelopes, it works.