We appreciate you posting about this matter. My name is Liz and I am a member of the Sears Cares Escalations team. We truly understand your frustrations with what has occurred with your snow blower repair. We would be happy to connect you with one of our dedicated case managers to speak to you and address your concerns. Please send the following information – contact #, screen name (Fran), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
1 Updates & Rebuttals
Sears Cares
Hoffman Estates,Illinois,
Sears Cares
#2UPDATE Employee
Tue, February 25, 2014
Fran,
We appreciate you posting about this matter. My name is Liz and I am a member of the Sears Cares Escalations team. We truly understand your frustrations with what has occurred with your snow blower repair. We would be happy to connect you with one of our dedicated case managers to speak to you and address your concerns. Please send the following information – contact #, screen name (Fran), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support