Sears Home Appliance Repair Damaged another appliance in my kitchen while working on another one. East Ellijay Georgia
In LateDecember I call Sears appliance repair to fix my LG Dishwasher. They didn't know how to fix them. My Dishwasher had an OE read out on the display meaning that it was not draining properly.
The first guy said it was the pump so he ordered a pump and came back two weeks later.
The second guy came and put in the pump and it didn't fix it. He said he broke the first pump removing it so he said the new pump was on the. He said he needed a new hose.
The hose came and then the first repairman came back. They sent a 1 inch long drain hose which of course was not the correct one. The correct one is grey not black and a few feet long. The 2nd repairman who was the first guy that came here said it was then the electronic board and so he ordered one and said he would come back in 2 weeks.
The board did not come in. So several weeks later when the board came in the 2nd repairman Lynn came with another guy (he said he was from south Korea) to work on my dishwasher. I was sitting in my dining room just off my kitchen. Lynn was working on the dishwasher and the other guy was talking and leaning up on my range which was katycorner from my dishwasher. Suddenly I heard a loud bang and he said something about my range. It became quiet. I was going to go over there right away but thought no it was probably nothing cause they would have said something to me. I didn't check it. The following night I found a large ding in the side of the slide in range where the paint had been knock off and it had to take something very heavy to dent it like that. So I called Sears home repairs and they immediately forwarded my call to a independent invenstigation company - Sedewick. I told him my story and sent him photos of the damage and picture of my kitchen. After he talked to the two repairmen he said there was nothing he could do that they both said they didn't do it and it wasn't damaged when they were there.
I wrote a complaint on Sears Facebook page and the guy contacted me reagardign the issue and after I replied I never heard from them again. I heard from him on the 15th of March and its now March 27th.
Other than having a video camera recording what went on I have no proof this happened.
They don't believe me and now I am left with a damaged appliance that was not on the repair list!