Complaint Review: Sears Home Improvement

Dear Sears,

While shopping at the Woodland Mall in Grand Rapids Michigan, my husband was approached to receive an estimate on the siding for our home.

On Saturday February 10th, 2007, my husband and I had one of your estimators come to our home to give us a quote for siding. At the time we filled out all of the proper information and paperwork, and the salesman Kas Gaigalas, said he would get back with us later in the week.

He did get back with us later in the week, but at that point my husband and I had not been able to talk much, but we had communicated that we probably wouldn't go through with aloan for the siding on our home, even if we were approved.

Kas called back again Thursday of that week to let us know that we were approved. I told him I would have to get with my husband about when we would be able to look at paperwork, as we have been taking care of an ill family member. I didn't call back that day because of this, and because I was at work.

Friday evening, while I was on my way to the hospital, Kas showed up at my home unnanounced. I was not happy about this, and he had paperwork and the approval on our loan. I firmly and politely told him I would look it over and show it to my husband at a more convenient time. He was at my home uninvited, and this did NOT please me. He also admitted to having driven by my house several times, in hopes to catch Jason or I there earlier in the day!

I spend most of the weekend taking care of my husband's grandmother, and was not interested, nor did I have the time to review the paperwork. At this time, my husband and I decided to forgo this, as we needed to focus on family matters at the time. I didn't think anything of calling to let anyone know, or anything, thinking I could take care of it later.

Tuesday evening February 20th, Kas again stopped at my home, uninvited to ask why we hadn't sent out paperwork in, and was extremely pushy with my husband Jason. To make matters worse, he practically refused to leave, even after Jason told him we weren't interested. Several times.

I was very upset at this. Not only was this the first night in nearly a week that I had time to spend with my family, but I do not like salesmen dropping by MY home, on MY time, without permission. I immediately got on the phone with your customer service people, and let them know how I felt about it. After being transferred for more than an hour to different departments, I finally spoke with a lovely young girl named Jenny who took my complaint and promised to pass it along to the proper division.

However, February 22, 2007, I received a phone call from a strange number. Not answering, I let it go to voice mail, and did a trace on the line. Come to find out, it was KAS.... again! Why should he be calling me?! I made it very clear that I didn't want to be bothered when I spoke with your staff February 20th!

And then again, tonight, February 26th, 2007, my husband was contacted by Kas asking when we were going to get our siding installed. Furious, he hung up on him, and I again, got on the phone with your corporate office. This is completely uncalled for!!! Your staff assured me that they would handle this, and would call his manager and complain. This is now to a point that is completely unacceptable!

Is this how customers are treated when they invite someone into their home for an "estimate?" I expected a sales presentation sure, but not harassment to the point of not wanting to even answer my door in fear that it might be the evil salesman pressuring me again. I certainly don't need this when I have other priorities to take care of and consider.

I am very disappointed with Sears Home Improvement salesmen.

AK
Grand Rapids, Michigan
U.S.A.