Complaint Review: Sears Home Improvement Services

 recently had a horrible experience with Sears Home Improvement for front entry doors. You're right about the salesman taking 3 hours of my time at my home last Thursday evening here on Long Island. You're also right about how he stayed on different computer screens for legnths of time and would not go to the next even though I had fully read everything on the page. The whole thing was a NIGHTMARE He had me sign a contract and all the papers just as yo u state including an NOC and he gave me copies of all on disc. I had 2 Provia doors in mind, a high end and a low end. Well, that was Thursday night. My NOC would be up on the 19th, so he indicated I MUST get him my final revisions via email on Saturday and to call him once I emailed him the final choices. I did. Then I called his cell, and got a weird feeling. He "could only give me a QUICK second" but would be in the office on Tuesday and from there he would revise the contract. WELL Tuesday, my NOC time frame would be up. I didn't llike that, because the door contract he gave me was $3k+ higher than the door I wanted. I called Sears appointment svcs # and had them make a record of my call, and they said, oh it's ok, he'll be out on Tuesday to you with the right contract. Monday "Jim" [an installer] called to come out to my home to measure. I told him no way, and explained all of the above.. Then called Appt Svcs again to make another record. Now, when I sent the emails with my FINAL CHOICES to Jonathan Avery, Consultant, I requested "read receipts". He NEVER EVEN READ my choices or called me back. Again I called Apppt Svcs and made another complaint for my "record".

In the meantime, they contacted Spvsrs, District Mgrs etc because J AVery didn't resond to them either. BY THIS POINT I HAD IT. I called back apptmt services and told them I had signed and sent Jonathan Avery the SIGNED NOC canceling as he had told me while in my home. Well, they had no record of it, and now it was WEDNESDAY, I blew up and told them this was nuts. I had to drive to the public library to "print and fax" a copy of my NOC to them [and had to pay to do so!!!!!!!!]. I DID, THEN I CALLED BACK AND CONFIRMED MY JOB ORDER # IS CANCELLED. What a _ _ _ _ _ _ _ NIGHTMARE. Years ago, Sears was reputable. Now I've cut my charge card in a million pieces [my dad first opened the a/c in 1965!!!!!!!!!!]. I will DISRECOMMEND SEARS ANY CHANCE I GET. They should not be able tWeo operate and do this to unsuspecting, trusting people. And the funny thing? Wednesday I called back the "measurer guy Jim" before I canceled, and HE PROMISED to look into and get back to me within 24 hours to fix this. Well, never heard from him either within 24 hours. HOWEVER, someone else from THAT office called and left a message for me today while I was on a work conference all. OF COURSE I DIDN'T CALL THEM BACK.....