Sears Home Improvement Unprofessional work ethics, sloppy, incomplete job and foul language with no concern for consumer. Also inferior product. Pensacola Florida
A contract was signed with Sears on April 12, 2006 for refacing of kitchen cabinets and new countertop and sink with fixtures in the amount of $12,995.00- I was told the process would take between 3 and 4 weeks.
It is now July 13, 2006. The first crew sent out arrived at about 11:30, then left for lunch at 12:30, came back at 2:30 and left ate 3:30 and left a mess each day and did an absolutelousy job on the cabinet surfaces ,including chips and chunks that was on the surface that they said would be covered up with the molding.
When I complained they sent someone else out and all he did was replace molding - not original work. Bottom of cabinet were peiced with little stick looking strips and cabinet pulls put on that are not even level with each other,
Sink had wrong finish but because it was undermount on corian I was told it would cost me extra to replace. The contractor from Sears putting in the sink was ask if he could move his truck so my aunt could get out. In response yelled I'll move my GDMF truck (use your imagination) I do not talk like that.
Also I was told he was going to show me more molding and replace inferior molding to which he did not. When I paid he left refusing or ignoring me when I ask for a receipt.
Very unprofessional, inferior product, cheap materials, under trained people with no morals or manners doing job.
I am a senior citizen raising my two grandchildren alone and people like this are ruthless and show no respect for the customer. I feel taken advantage of and scamed by a company that I thought until now was a good, reputable company.
I want everyone to know because I do not want anyone else to go through this. I was in tears the last day. I have contractors working on an addition not affiliated with Sears and they even said something and told me they would clean up the mess they made because with each call I made to get this sorted out, it was just more of a run around and promises that they never followed through on.
S.
Destin, Florida
U.S.A.
2 Updates & Rebuttals
Former Sears Sales Rep
Oklahoma City,Oklahoma,
U.S.A.
Sears Home Products - Misrepresentations, Poor Quality, Lousy Service, Unbelievably Over Priced
#3UPDATE EX-employee responds
Sat, June 21, 2008
I was hired as a sales consultant for Sears Home Improvement Products, specifically to sell remodel/reface kitchens. After going through Sears' ridiculously deficient training, I believed with conviction in my new employer and the representations made to me by Sears. I believed in the product, service and quality, etc. I was with Sears Home Improvement Products for approx. 4-5 months. It wasn't until the last few months that I began to realize that just about everything they trained me to do, say, and/or represent to the customer was in one way or another false, inaccurate and/or untrue. It was like a 3-ring circus. Sears had me driving all over the state of Oklahoma to do 3-4 hour in-home presentations to customers interested in remodeling/refacing their kitchens. The point of this "response" is to say that I sympathize for S. Destin, Florida and I can confirm without doubt that what you claim happened to you is exactly how it happened.
I sold a total of 7-9 kitchens, was salesman of the month my first month with total sales of over $100,000 (because I believed in the product). I might have sold a few more after that, but those cancelled for one reason or another (lucky for the customer). Months after I had resigned my position I received calls to my cellular from 6 of the 7-9 customers. Every one of them had a complaint about what they did or didn't end up with.
Sears deceptive practices makes me sick. Much worse I represented Sears, believed in Sears, and played a part in it. I unknowingly made misrepresentations, gave false hope and displayed product samples which apparently ended up not being the same product installed in these customers' kitchens.
Sears sends out "sales consultants" who know little about the product to deliver a presentation of misrepresentations of customer service, high quality product and a false sense of security with their so called warranty and "money back guarantee," like you see over the door of Sears' Department Stores.
Wow, the job they did on me and all unsuspecting customers. I've filed a claim against Sears with the Dept. of Labor for commissions Sears has decided I am not owed. The state found in my favor and entered an Administrative Order of Determination against Sears for commissions due. Instead of just doing the right thing and paying me for earned income, Sears appealed the Order and it will be 6-8 months before we appear for an Administrative Hearing. I hope to see my case to the end and prevail based upon principle alone. Too many of us end up walking away for lack of time, money and energy, allowing corporations such as Sears to continue to abuse their customers.
Leonardo
Runnemede,New Jersey,
U.S.A.
Typical for Sears
#3Consumer Comment
Wed, July 19, 2006
It's common knowledge that sears uses the worst installers in any of the trades they sub-contract. Sears does no work with their own people. They charge extreemly high prices for their work and the product is most always inferior. To anyone out there, use a good local contractor. Save money and get a much better job. I see it all the time. I'm a heating contractor and have gone out to fix many many Sears jobs for code violations and workmanship problems.