Sears Home Services Sears Home Services Garage Solutions Charged for work when asked for service call only, still broken no refund given Internet
Called for a technician to come out to inspect our broken garage door.
When the technician arrived to examine the door he performed a tune-up at $129. I made the mistake of paying for the service when we only wanted the $40 service charge to tell us what was wrong with the door.
2 days later the door does not work, sears will not refund the money.
Be aware, if you only want a service call, make sure the technician knows its only to inspect the door, not to repair.
1 Updates & Rebuttals
Searscares
Hoffman Estates,Illinois,
Sears Cares
#2UPDATE Employee
Wed, April 24, 2013
PAhome,
I am truly sorry for the troubles that you have experienced with your garage door opener. My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to have one of our technicians out to inspect your item and be charged more than the service fee. We would like to connect you with a dedicated case manager to ensure that your issue is resolved in a timely manner.
At your convenience, please contact our office via email at smadvisor@searshc.com so you dont have to be upset by this any longer. In the email, please provide a contact number and the phone number the garage door opener was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (PAhome) in the email for reference to your issue. Again, were sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support