Complaint Review: Sears Home Services

I purchased a Home Warranty for $ 49.95 a month under the impression that we would pay nothing else, and items in question would be replaced if the parts were not available. The outcome became that every time the “Sears Home Services” dispatches someone, and they come to the house for a diagnostic they charge you anywhere from $ 75 to $100. So, what are we paying for???? Besides the fact that they use outside contractors in my case A&E Factory Service.

On two different occasions, on top of the fee, we where charge a “Discounted price of $73.67” and today they wanted to charge me another $ 75.00 for the visit although they didn’t even have the parts to fix the appliance. I would have to wait another 3 weeks!!!!!

I have had many appointments with cancelations the day of or the day before. Whereby, I had to wait a whole day between 8:00 am & 5 PM for no call no show. When they call back to reschedule, they cannot find another appointment for weeks. What has happened to Sears? They used to be a reputable company. This is not customer service and has been a waste of time and money. I will not only request all my money back but will not use them ever again.