Complaint Review: SEARS Home Warranty

After contacting SEARS to see if I could have a tech come out and look at our broken fridge I get convinced into signing up for this "Home Warranty Service" that would reduce the cost of the visit and protect all of my other appliances in the future. I really just wanted a one-time repaid however, convinced it was a great deal, I decided to do it.

The repair tech showed up two days later and said no problem, he can fix it.

The fridge was cooling when he left and we were told all is good so we went out and purchased groceries for the fridge and freezer. After waking up the next day to an again broken fridge and now freezer full of defrosted items (a lot of which ended up in the trash or our dog) we decided to contact SEARS again.

Only this time we had to wait almost 2 weeks for the tech to show up!

To be expected I guess right, they already have our money and our name on a contract, their work is done. Having little choice, we wait the 12 days for the next tech.

The tech comes out, he too cant fix it and says that another tech will be here the following day to do more diagnostics.

The next day comes, no tech. Sears tells me that he called in sick and we now need to wait SIX MORE days for another opportunity to get it repaired!!! If a tech calls in sick on our service day, would we not be at the front of the line for the next tech?

This now makes a grand total of TWENTY days for what would surely be another line in the sand!

I requested that they cancel my "Home Warranty Service" immediately and refund my money for the "services" NOT rendered.

The woman on the phone now assures me that they WILL take me to court for any fees they deem to be outstanding so basically they are now threatening ME for their terrible service.

I have never reviewed a company before but am so frustrated now that I feel I must do some thing.

If you are reading this, do not sign up for this "service"!