SEARS Is sears personal protection realy worth it Ripoff Honolulu Hawaii
I have a jus over 6yr old 54" wide screen projection tv that has been problem free up until recently. I had to call the sears protection program to have them send out a service tec because the picture went all red. The srvice tec informed me that a the red tube had to be replaced. He put the part on order and informed me that once te parts arrives to call in and set up anotherr appointment for him to come back out and replace the parts. Two days lost from work. Its ok, wroth it to have the Tv fixed. Upon replacing the parts and doing color adjustments tec gone. Few days later i notice that the color not right, and a tec has to come back out. New tec adjust the color leave i notice after gone that the color not right. Tried to call the tec dirrect (only few min after he has left) but no answer. Call sears they tell me that their is nothing they can do because the tec has not closed out the work order i have to call back tomorrow. Call back the next day and they tell me that they will send another tec out to adjust the color again. Tec show up for the fourth time (4 days lost from work). The tec informs me that the part is no longer aveable but can be removed and send out for repair 3 to 4 weeks. If i wish i can rent a tv and i will be repayed for the rental coast. This is good but the only place for another tv is on my couch. So only option is no tv for 3 to 4 weeks. I ask about replacement? i am told that a resonable amount of attempts has to be made befor the tv can be replaced. This number of resonable attempts is 4. Now at this point im thinking that i have hit that number with this visit but no..... a service attempt means that at part has been replaced. So what i have learned is that i have had 4 visits from sears tec but only one of them was a service call. With the amount that i have lost taking off from work to get this matter taken care of i could have bought a new tv. After doing the math i have figured out that if they are not able to fix the tv and i do make it to that 4 service call i will have lost $3000.00 in wages because of all the time that i will have to take off from work.
so i ask is the warranty realy worth it???
Quinton
honolulu, Hawaii
U.S.A.
3 Updates & Rebuttals
Sam
Victoria,British Columbia,
Canada
Just to confirm...
#4Consumer Suggestion
Mon, June 25, 2007
Are you saying that you have an extended warranty for this T.V., and that this warranty covers the T.V. for 7+ years? I'm asking because the longest extended warranty I have ever seen is for 5 years total.
Quinton
Honolulu,Hawaii,
U.S.A.
you may be right
#4Author of original report
Mon, June 25, 2007
Yes you may be right it may be time for a new tv but what is the reason for the warranty...... if you bought a scooter (somthing small to keep the price compare the same) and you new scooter was under warranty for 6yrs and jus befor the warranty is up the head light goes out. Do you jus trash your scooter or do you take advantage of the warranty that you paid money for, and if the warranty is more head ack than what it is worth than why get it in the first place. That is why i ask is it realy worth it. Jus this past saterday a rep from sears call to ask me how my service went, I explain that my tv is still broke. he said "I'm sorry to hear that". he talked to me like he realy wanted to help. He gave me three different numbers to call, told me that i should crack the wip and stand my ground....Wow is this someone from sears that might be on my side...... NO WAY!!!! jus wanted to pass me off to someone else. The three numbers that i called all ended in " IM SORRY TO HEAR THAT". So dont be sucked in by the garantee that sears warranty will cover any problem you may have.... My sears protection agreement only got sears to pat me on the back and say "SORRY TO HEAR THAT"
Thomas
Anderson,South Carolina,
U.S.A.
"is the warranty realy worth it?" No.
#4Consumer Comment
Sat, June 23, 2007
6 years, Dude! Time for a new set! Now you can go Sony 42" direct view HDMI LCD high definition TV for $2K. Sometimes it just doesn't pay to be so frugal.
A direct view LCD would be very reliable and give a finer picture than a projection set, but the screen is not as large. This is a quantity versus quality issue. OPPOdigital offers a fantastic upconverting DVD player for $240 with which you can view your standard DVD's at 1080p HD.