Sears Kmart, Lands End, My Gofer, LL Bean, Sears Direct, Craftsman, Kenmore Sears refuses to honor their warranty. They are trying to lie their way out of it. Plattsburgh New York
I took a Kenmore vacuum in to my local Sears store for a warranty repair Aug 28, 2015. approximately three weeks later I got a call telling me the vacuum was out of warranty. The woman who was calling herself Joan from service repair tried to tell me I bought the vacuum Sept 1, 2013. Despite my many attempts tp prove to Joan and Sears that I have the receipt for the vacuum dshowing the date of purchase to be Nov 10, 2014 both insisted their records showed Sept 1, 2013 and I would have to pay $173 to get my vacuum back.
After two days of calling and five conversations with Joan I almost had her on my side until she screwed up and tried to fabricate another lie that I immediately blew out of the water. She tried to tell me the vacuum bought in 2013 was a second vacuum that I brought in for repairs. She also told me she found the one I bought in 2024 and it was under warranty like I said. When I told her the second vacuum that I bought from them 7 yrs ago was still in my shop and I am looking at it as we speak, Joan reverted back to the originsl scam.
Despite sending photos of the receipt for my vacuum Noone at Sears wants to be straight with me. Since this is not the first attempt to scam us it's time to take this scam to the Attorney General and the Federal Trade Commission and have Sears investigated for fraud and deseptive business practices. With all of the victims speaking out now it shouldn't be long before Sears gets sued. Even their employees will tell you not to buy their fraudulent warranties. I cancelled my credit card and I will never set foot in their stores or affiliated stores ever again.