Complaint Review: Sears Optical

I went and spent a lot of time picking out a new pair of regular prescription glasses, and prescription sunglasses... When I went to go pick them up the regular glasses were ok- and I thought the sunglasses where ok-

After wearing the sunglasses for awhile, I started to feel sorta strange, I then realized that the tint of the sunglasses was WAY darker in one eye then the other- I showed them to my boyfriend, he also noticed that there was a permanent fingerprint in the frame that occured when they molded the frames.. So I call Sears- they say..."fine bring them back"- They were unable to repair- so they said that I could get an entirely new pair of sunglasses.... this is the catch the frame style I had chosen was discontinued... So I had to pick out new frames- Well the only fairly decent ones were $25.00 more then I originally spent- and guess what???? They made me pay the add'l $ 25.00- dont you think they should have written that off since they were the ones that messed up the first pair of glasses ( by the way- when I called to report the messup, she knew that they were messed up BEFORE I came to pick them up, and just decided no to say anything)! Real nice customer service!

S
richmond, Virginia
U.S.A.