Complaint Review: SEARS

I purchased a gold chain as gift for Christmas from Sears at Northeast Mall in Hurst.  The receipt plainly states they have a THIRTY day return policy.  The problem is this chain broke ten days past the 30 day return policy because it is a piece of junk.  It did not break sixty days past the return policy, three months after the return policy, six months past the return policy, but a mere ten days.  The chain was not abused, it was merely worn.  It is of inferior quality and workmanship.  A gold chain should not break at forty days if it were of quality workmanship in the first place.  What happened to a company standing behind the products they sell?

Attempts to contact Sears at ANY level has failed to render satisfactory results.  First it was taken to the store where we had to page someone to the jewelry department three times and waited about twenty minutes before an MOD appeared.  The MOD said she could do nothing to repair or refund monies on the chain.  She gave us a phone number to call.  Several attempts were made to call 800-549-4505 and 847-286-2500 where told multiple times, "Sorry, but too bad".  Emails were sent to the CEO, and two subordinates as well as a letter to the CEO, which finally resulted in authorization to repair the chain.  However, the chain is a piece of junk and should Sears repair the chain, it will surely break again. Again, why doesn;t Sears stand behind the products they sell, especially when it broke a mere ten days past their thirty day return policy.  Even J. C. Penney's has a sixty day return policy.

Every person considering purchasing anything from Sears needs to understand that Sears WILL NOT accept any returns past the thirty day return policy for ANY reason.  They have forgotten what customer service is about and they DO Not value their customer, but only the dollars the customer spends there.  Once monies have been spent there, Sears refuses to refund for any reason if the thirty days has past. "Buyer Beware" because once monies have been spent at Sears, they will not refund past thirty days!