Complaint Review: Sears Rebate Center

Yes I bought a tractor the Sears GT5000 along with a front loader, box cutter, and wheel barrel all the same day and I ordered it from my local sears store in Pahrump NV. They gave me my reciept, my rebate reciept, and I mailed these in to the rebate center as the instructions said. I purchased all these items on the same day, as was the requirement for the rebate. I spent approximately $3500 on this tractor and the rebate was for $70 for purchasing the wheelbarrel along with the rest.

Then I recieved a letter in the mail that I did not meet the qualifications because they claim I did not purchase all the items on the same day. They refused to pull up copies of my reciepts or look up my purchase records to see when I purchased these items. They would not refer me to a supervisor and then I was hung up on. The customer service rep would not give her name only her number which was 2459. She claimed to be a supervisor but she hung up on me which isn't very professional.

Lonnie
Pahrump, Nevada
U.S.A.