Complaint Review: Sears

Today, on June 8th 2006, I had Sears Carpet and Upholstery Care scheduled to come and clean the ducts in my house.

I have a few issues, which I feel I need to address;

1. I needed to re-secure the vent grills myself after the duct cleaning, as they had been reattached haphazardly .
2. The vent latches would not work after the technicians had replaced the grills
3. The vent in my office was not cleaned
4. I was charged for two additional vents, one never cleaned
5. The technicians were in a hurry and did not perform a proper service
6. The technicians did not clean after themselves
7. The paint work around the grilles was damaged (beyond any reasonable amount of damage, and as a consequence I will have to have some plaster work done)

I called your representative, Ms. Jessica Kelly, to voice my complaints. She stated, I'll have a manager to call you. I feel that after the price I am paying for an unsatisfactory vent cleaning, I should not have to wait to speak to a manager.

I was also dissatisfied wit the additional surcharges, which had not been disclosed to me prior to ordering the service; TTC trip charge carpet for $8, and something illegible (document not clear) for $9. The other charge seems to be for gasoline, according to Ms. Kelly. Why should the consumer pay for the gasoline? And what is the fee for carpet when I do not even have carpet in my house?

I have been a satisfied customer of Sears for quite a while, but this incident really makes me consider other options when considering further repair work in my house.

Simply put, the work was substandard and performed in a hurry.

Roy
Baltimore, Maryland
U.S.A.