Complaint Review: SEARS

i called sears because my garage door oper wasnt working i called to have someone come out well i did as of October 28th 2005 a tech came out to supposely fix it and he rewired it unpluged it and then he hit it 4 times then the 5th time that we tryed to shut it the whole door went to the side and went off the track and the wire to the garage broke

Well the man looked at came back in and said oh my sorry about that you guys are my first customers and then after that he tried pushing it down and up would more or budge now he left i paid him 115 dollars way before it broke. i called and called every day getting the customer service lady saying ohh i will send someone out there to take a look at it then another man came out here just too look at it

On October 31,2005 and he called his manager to tell him what he saw he said oh it isnt the techs fault i called and then as of november 3,2005 i got a call back from the manager Eric and he told me why am i calling you now told him what happened he also said that it wasnt the tech fault i told him yes it was he argued with me they i told him i would seek a lawyer he said go ahead so i did the lawyer told me to write a letter and see what goes on from there but it is his fault even the garage door man told me the same thing it was the techs fault so thanks and hope you can help any more questions please call me

Dawn
CASSELBERRY, Florida
U.S.A.

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