Complaint Review: Sears Roebuck

I ORDERED 2 SCOOTERS FROM THE WISHBOOK AND WANTED TO GET

THEM BY DEC. 7. AFTER RECEIVING THE 3RD POSTCARD SAYING

THEY WERE DELAYED UNTIL THE WEEK OF DEC. 17TH I

CANCELLED. THE CANCELLATION WAS DONE ABOUT 2 WEEKS PRIOR

TO DEC. 7. ON DEC. 19 I GOT HOME AND THE SCOOTERS WERE

ON MY FRONT PORCH. I CALLED THE WISHBOOK 800 NUMBER AND

WAS TOLD I SHOULD HAVE REFUSED THEM WHEN THEY WERE

DELIVERED. I TOLD THEM I WORK 30 MILES FROM WHERE I LIVE

AND I WAS NOT HOME TO REFUSE AND BESIDES I WAS TOLD THEY

WERE CANCELLED. I HAVE TALKED WITH 11 DIFFERENT PEOPLE

AND HAVE BEEN TOLD 11 DIFFERENT THINGS INCLUDING THE

CUSTOMER ADVOCATE LINE. (YEAH RIGHT!) I USED A VISA DEBIT

CARD AND MY CHECKING ACCOUNT WAS DEBITED $466. AND SOME

CHANGE - THE SCOOTERS WENT BACK ON DEC. 20. I WAS TOLD

THIS MORNING IT WOULD PROBABLY TAKE AT LEAST A MONTH TO

GET A REFUND AND NO I WOULD NOT GET MY SHIPPING AND

HANDLING BACK EVENTHOUGH I CANCELLED THE ORDER - I STILL

HAD THE RIGHT TO REFUSE. SO AS YOU CAN SEE IT IS AN

ENDLESS CIRCLE. I ASKED THE WISHBOOK LINE FOR A NUMBER TO

FILE A COMPLAINT AND WAS TOLD THEY HAD NO NUMBER BUT I

COULD TALK TO A SUPERVISOR THERE - THAT DID ABSOLUTELY NO

GOOD. MY POINT IS I DID EVERYTHING AS I SHOULD AND I AM

BEING PENALIZED. THE WISHBOOK ALSO TOLD ME THEY WERE NOT

GIVEN PHONE NUMBERS BY SEARS. THEY WERE JUST AN OUTSOURCE

COMPANY THAT TOOK ORDERS. NEEDLESS TO SAY I WILL NEVER

PURCHASE ANOTHER ITEM FROM THIS COMPANY. I DID GET

SCOOTERS FROM SHARPER IMAGE WITHIN 3 DAYS OF CANCELLING

WITH SEARS!!!!!!

BETH HILL

Lagrange, North Carolina
U.S.A.