Sears Roebuck ripoff New return policy is riping off customers Bradenton Florida
I bought a 43" Panasonic Plasma TV for $1800.00 on a friday, took it home over the weekend and watched it. The picture and sound were poor. I returned it the following tuesday for and exchange for a 34" Sony HDTV at the same price.
The electronics manager told me that K-Mart had changed there return policy and that I would have to pay a 15% restocking fee. The fee would apply whether or not if I exchanged it for something else. I told them the TV wasn't up to par with my tube tv and if I had to pay the restocking, I wouldn't be buying anything else from Sears. It cost me $240.00. Won't be back.
Ron
Bradenton, Florida
U.S.A.
2 Updates & Rebuttals
Bob
Austin,Texas,
U.S.A.
return policy
#3UPDATE EX-employee responds
Tue, December 13, 2005
When your having probelms on returing items that are within the 90 days or 30 days return policy and they are not working properly or defective. you do not have to be charged any restocking fee/ usage fee. if you experience this problem sears has set up a dept called national customer relations @ 800-549-4505. you can call into them and they will contact the store to get the fee credit back to you and if the store general manager is unwilling you can go to the district manager then to the regional manager.
Steve
Jamestown,New York,
U.S.A.
thats easy
#3UPDATE Employee
Fri, December 09, 2005
ok new policy procedure claims 30 days return.
if product is damaged or is not working properly there is no return fee.
this is only on retail stores and not on franchised stores.
electronics as well as appliances, if you go to the store manager which the general manager you may get somewhere or simply reply to store manager you will go to chicago and they will definately make him change his mind.
sincerely, employee