Complaint Review: Sears

I find it hard to believe that Sears is operating a scam, but what else am I to think after my current experience with their home appliance protection plan?

Some time ago, our stove went out and when I called Sears to get it fixed they talked me into buying an appliance protection plan. I pay $49 a month and $75 for each service call.

It sounded like a fair deal, and we have been buying stuff at Sears for decades, so I said OK. They've charged my credit card monthly since that time.

So when our washing machine went dead three weeks ago, I called Sears. I thought they would send someone over to fix it right away.

I was wrong.

Sears assigned a company in Kissimmee - DLS Appliance Experts they call themselves - to check out the washing machine.

DLS took a week to send someone and when he managed to get here, he said the control module was dead and it would be another four days before a new part would arrive.

Now, two weeks later, no part has appeared, and we still have no machine to wash our clothes.

When I phone DLS they say the part has not arrived. And when I phone Sears, they say DLS should have received the part on July 12. Each time I call, someone promises to track the order but nobody ever tells me what the tracking showed. And nobody ever calls me back.

I have been calling Sears but I just get transferred round and round and nobody can tell me when our  washing machine is going to be fixed.

Are they waiting for me to give up and buy another machine?