Sears Sears Blames Customers For Misinfortion Sears Gives Internet
I put an item on lay a way with Sears I called and spoke to a manager by the name of Shawn on 11/23/2012 and advised him that I was out of town and would not be back to pay off the lay a way until 12/7/12 and he stated not a problem he would hold my lay a way for me and it would not be cancelled. I went in to pick up the lay a way on 12/7/12 as I stated and they cancelled the contract without my express knowledge or consent and charged me a $15 cancellation fee. I then spoke to Ms. Nives who stated that Shawn should not have told me this and that she would refund my $15 and try and get me the item at the same price. I called the corporate office and spoke to Crystal and she refused to refund me my money and refused to take ownership of the lies that the Sears representatives told me. She stated yes she understood the issues, but she could not refund me my money because the contract states there is a $15 cancellation fee. I would not have cancelled the lay a way at all. The company refuses to take ownership and they are continuing to blame me for all of the misinformation that Shawn, Ms. Nives and Krystal gave me. I have been told that I should have followed the contract and not what a manager informed me they would do. I requested to Krystal's manager and she refused. Krystal became a bit rude with me when I stated that Sears is blaming me for the misinformation that I received from their store representative. Krystal then stated in a rude tone "Did you ever hear me stated that it was your fault?" She never stated that it was my fault, however she refused to answer the question about who's fault is it that the Sears employee and employees gave me misinformation. The information has been verified that I was misinformed and I was told that they will send an email to the employees to give out the correct information in the future, but they refused to refund me my $15.