Sears, Sears.com Beware of using Sears gift card with online purchase Internet
I bought items on sears.com with Sears gift card but there's no confirmation e-mail received. Sears must had canceled the order without noticing me. Calls to Sears and to customer service managers were no help. They all told me there's no record of that order whatsoever. So I checked to see if they had charged my gift card even though the order was canceled. It turns out that there is no way I could find out what transactions had occurred on the gift card. I called the Sears headquarter, the numbers listed on the gift card and even went to the store to talk to the manager. They all told me they couldn't find out what transactions had occurred. The only way to find out was to find a store manager and have him called a number but it would take at least 48 hours.
I am so mad and you are talking about hours spent on the phone and driving to the store dealing with this issue.
Diamente
El Monte, California
U.S.A.
1 Updates & Rebuttals
Anonymous
Los Angeles,California,
U.S.A.
sears corporate resolved my dispute
#2Consumer Suggestion
Wed, December 31, 2008
I contacted sears corporate in irvine and they were ablle to fix the charges and reverse the erroneous billing. I went through Steven in the accounting dept. and the supervisor said it would be taken care of. I been waiting 2 weeks now and my attorney says dont do anything yet. So far I think it will be corrected soon. I sent a letter to the truman billing address. A personal phone call is better than e-mail. I like talking to a live human being. Mike was the person I first contacted regarding my credit card account.