Complaint Review: Sears

We purchased two Sealy Posturepedic beds from Sears that came with ten year non-prorated warranties: A twin sized
bed and a king sized bed. Our twin mattress is sagging beyond belief and has a large crater in the center of it. In addition, Sears' own salesperson recently informed me that Sealy failed in their core support and they (Sears and Sealy) know all about it. Sears sales lady also claimed they had many, many, returns on these beds. Our king sized mattress has metal protruding in several places. In addition, the entire mattress has sagged. Our backs are killing us. The king bed makes strange popping sounds. In addition, the box springs on both of our beds squeak and squeal at the slightest movement, no matter which area of the bed you are laying on.

Long story short, all of these items are covered in the Sealy warranty booklets that came with our beds. And, the
"independent bed inspector" Sears sent to our home assured me that both beds would be replaced by Sears. He showed me the reason our beds are squealing is a failure in the main support beam in the box springs. He assured that the metal protruding out of our King mattress is definately covered under our warranty, and also said that our twin bed (with the large
crater in the middle) is the worst he has ever seen. Long story short, Sealy's warranty dept is now claiming the inspector submitted a report that our beds are fine. This is not what he told me and I know Sears is not being truthful with me.  Our beds have bad, warranty-covered problems and all we want is what we are entitled to under our warranties. But apparently Sears couldn't care less.