Complaint Review: sears

I purchased a maintenance service agreement on a glass cooktop I purchased from Sears.

I called a listed number to obtain needed service.

the number reached said they would have to forward me to another number (which was closed for the day.  The two hour window I was directed to use to contact them (through he same number I first called) was inconvenient (impossibe) due to the time difference (Pacific>Cenral).

Called a week later to a number advertised in the new phone book.  After an extensive hold got a very nice young lady (with a difficult foreign accent) who could not help me until I provided a model number and year purchased.  Neither of which I h could access at the time.

I wouild suppose that Sears would have information needed by them to service the contract I paid for.  They have no problem finding my name, phone number, address, appliance model number, date purchased and cost when they call me to extend my service contract!

They are obviiously more interested in selling warranties than in providing service!