Complaint Review: sears

Our air conditioner was icing up from loosing freon before it was a year old. We didnt figure out what was wrong until a month later and called sears.  The  booklet warrants sealed system for 5 years.

 Sears came inspected ac and ordered parts, then left. We picked up the parts at the post office, and after a few phone calls complaining they returned a week or so later. After looking at the work they needed to do they refused to fix it claiming sulfur had damaged unit snatched up the parts we had picked up and left. Warranty literature does not exclude repair due to sulfur if that were the case which it is not. I cleaned the unit, and close examination revealed  some mold or algae on condenser but mostly oil from the leaking freon.

No sulfur  Three other ac units on the house each over three years old one about 7 have not had sulfur problems indicating no sulfur locally and they still operate. Numerous attempts to motivate sears to repair it have failed. They ruined my warranty with the manufacturer because someone didnt want to work late, or couldnt tell the difference between oil and sulfur. DON'T BUY FROM SEARS! I could have purchased a comparable unit from another place for about a hundred dollars less, but thought I was getting product support. I have spent thousands at Sears over the years, and they reward me with sarcasm and sorry about your luck. DON'T BUY FROM SEARS.