Complaint Review: Sears

I did not have any trouble correcting mistakes with any of the reported lost or stolen checks...only the one written to Sears. I called Sears November 28th, 2008 and talked with loss prevention to tell them about having received the letter from Cytergy, and wondered why. I will say that the woman I spoke with was very nice, and told me to call her if I had any problems after I talked with Cytergy. . I did not have any problems with Cytergy. They told me that Sears had sent the check through. I checked my checking account, and guess when it was sent through? The very day--Nov. 28th 2008-- that I had talked to a Sears representative in loss prevention. Cytergy was closed Friday,-- I suppose because of the Thanksgiving holiday-- so I had to be upset the entire weekend before I called them on Monday. Remember this was reported to Sears in August! It would have been nice to have known that Sears had sent the check through, (after 3 months) and not have had to bother with Cytergy. From the first part of August to November 28th is certainly a long time for a problem to be resolved, and even then, not without my calling to ask why. I thought , all this time, that the problem was resolved. Where was the check for all that time? My husband and I checked to make sure that it was never sent through until I called, and it wasn't.

To the person who is responding and defending Sears... spin it anyway you like, but the fact remains that this matter was not resolved in a timely manner. It's understandable that a Sears representative would want to respond, and make things sound as if any problems related to Sears is the customer's fault and not Sears'.

I am not absolutely sure who the individual is who is responsible for the lack of efficiency concerning this matter, but it should not have happened. If they had told me to drive to Chicago to make a payment, I would have.

In conclusion, I would like to say that I try to not sterotype people, and that I know there are many personable people who work at Sears, but I don't think that would persuade me to shop there again.

I did not have any trouble correcting mistakes with any of the reported lost or stolen checks...only the one written to Sears. I called Sears November 28th, 2008 and talked with loss prevention to tell them about having received the letter from Cytergy, and wondered why. I will say that the woman I spoke with was very nice, and told me to call her if I had any problems after I talked with Cytergy. . I did not have any problems with Cytergy. They told me that Sears had sent the check through. I checked my checking account, and guess when it was sent through? The very day--Nov. 28th 2008-- that I had talked to a Sears representative in loss prevention. Cytergy was closed Friday,-- I suppose because of the Thanksgiving holiday-- so I had to be upset the entire weekend before I called them on Monday. Remember this was reported to Sears in August! It would have been nice to have known that Sears had sent the check through, (after 3 months) and not have had to bother with Cytergy. From the first part of August to November 28th is certainly a long time for a problem to be resolved, and even then, not without my calling to ask why. I thought , all this time, that the problem was resolved. Where was the check for all that time? My husband and I checked to make sure that it was never sent through until I called, and it wasn't.

To the person who is responding and defending Sears... spin it anyway you like, but the fact remains that this matter was not resolved in a timely manner. It's understandable that a Sears representative would want to respond, and make things sound as if any problems related to Sears is the customer's fault and not Sears'.

I am not absolutely sure who the individual is who is responsible for the lack of efficiency concerning this matter, but it should not have happened. If they had told me to drive to Chicago to make a payment, I would have.

In conclusion, I would like to say that I try to not sterotype people, and that I know there are many personable people who work at Sears, but I don't think that would persuade me to shop there again.

Sears does have terrible customer service I have seen it and worked in it but in this case it is not Sears's fault. When you write a check at Sears their register runs it through a third party check processing company called Certegy, Certegy will either accept or decline the check. If accepted Certegy then takes responsibility for the check.

Most Sears stores make their deposits on a daily basis so by the next day the check is on the way to the bank and if there is a stop payment on the check it will get sent back to Certegy not Sears.

But your problem is not with Sears.

You called your bank and put a stop payment on several items. One of those was to Sears. At some point you realized it was a mistake and told your bank to allow that one. What makes you so sure that your bank fixed it so that it would clear?

If the check never cleared you should have noticed that the first month you got your statement and balanced your checkbook. Since you had all of these problems it would seem that you would want to keep an extra close eye on your account. Yet the first time you found out there was an issue was then they notified you 3 months later. Did it not occur to you to at least investigate earlier why you had this extra money still in your account and the check you wrote still outstanding?

Your report doesn't say exactly what Sears did to rip you off.