Seattle Coffee Direct I ordered 5 for 5 on the coffe & mugs, and then cancelled my future orders not due until 30-40 days, after I read your website. Seattle Direct then expressed shipped me another order, and billed my credit card. I wish I saw your website before placing the order. It was part of a sponsor program to get a $ 250.00 Best Buy gift card. Evanston Illinois
I was told I was a winner by Best Rewards.Com. In order to get my free $ 250.00 Best Buy gift card, I had to complete three sponsor programs. I chose Seattle Direct as one of them. I ordered 5 for $5.00, which included two bags of coffee, 2 coffe cups and 2 coffee mugs. It took about two weeks before I received the product. I was immediately billed on my credit card for the $ 25.00. I happen to be on-line and saw your website with Seattle Coffee Direct, and called them to cancel my account and any future orders. The next order wasn't due to ship for 30-40 days, prior to my cancellation. Right after I canceeled the order and account, the next day they shipped me another order by DHL Express. I know thanks to your terrific website report, my credit company will reimburse me the charges.
Cheryl
Dorchester, Massachusetts
U.S.A.
1 Updates & Rebuttals
Jeff Berman
Evanston,Illinois,
U.S.A.
Apologies for your dissatisfaction
#2UPDATE Employee
Thu, October 16, 2008
I am very sorry for any troubles you may have had with our company, Seattle Coffee Direct. Be assured that at Seattle Coffee Direct our goal is 100% customer satisfaction. Please call to speak to a customer service representative at 888-217-CAFE so that we may swiftly rectify this situation. By providing us with some basic information, such as your name and zip code, we can look up your account to clear up any problems. If you are unsatisfied in any way, we will reasonably provide refunds, return shipping information and anything else that will make your experience with our company more satisfactory. For further clarification, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.
Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com