Seattle Coffee Direct Over charged, AND Double Billing Evanston Illinois
I ordered two types of coffee (one pouch of each). I have never recieved a conformation email, much less a delivery conformation. When I ordered the coffee they said the total cost was approximately $14.95 for the two pouches.This was supposed to be a one time offer and order. I was billed $38.95! Four days later they billed me another $38.95! The next day I recieved another shipment of coffee. I never recieved a notice of shipment from them AND I never ordered the second shipment. As others have reported the second order put my account in the negative and I was charged for that overdraft. After calling them they said the did send a welcome email. They did not! I searched over 2700 trashed and samed email looking for any thing from them but to no avail! They told that they would give me a full refund after I returned the order. They will not recoupe any bank charges that have incurred from the over billing.
Edward
New Bern, North Carolina
U.S.A.
4 Updates & Rebuttals
Jeff Berman
Evanston,Illinois,
U.S.A.
Apologies for your dissatisfaction
#5UPDATE Employee
Wed, November 05, 2008
Dear Edward,
I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification of the charges to your account, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.
Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com
Jeff Berman
Evanston,Illinois,
U.S.A.
Apologies for your dissatisfaction
#5UPDATE Employee
Wed, November 05, 2008
Dear Edward,
I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification of the charges to your account, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.
Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com
Jeff Berman
Evanston,Illinois,
U.S.A.
Apologies for your dissatisfaction
#5UPDATE Employee
Wed, November 05, 2008
Dear Edward,
I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification of the charges to your account, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.
Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com
Jeff Berman
Evanston,Illinois,
U.S.A.
Apologies for your dissatisfaction
#5UPDATE Employee
Wed, November 05, 2008
Dear Edward,
I apologize for any problems you have encountered with Seattle Coffee Direct. If you need any further assistance, please call 888-217-CAFE and a customer service representative would be happy to help you. For further clarification of the charges to your account, please see our details and terms at https://www.seattlecoffeedirect.com/TC2.php.
Sincerely,
Jeff Berman
Direct of Customer Service
jberman@seattlecoffeedirect.com